Savoir Beds Limited is a luxury brand that manufactures and retails at the very top end of the market. Our beds are hand-made to order, with a strong emphasis on natural materials and bespoke design elements. We have showrooms in locations worldwide including London, Paris, Berlin, Dusseldorf, New York and Hong Kong.
We are looking for a bright and motivated Sales Operations Coordinator to join a small, but busy Sales Operations team. The successful candidate will be responsible for order management, export shipment coordination and showroom liaison, as well as general office duties. The role would suit a graduate with administrative or customer service experience, wanting to progress their career within a creative, design focused environment.
Key Responsibilities:
- Providing essential pre- and post-sales support to UK and overseas showrooms.
- Maintaining effective communication with internal teams and external partners.
- Order processing; creating and updating entries within Savoir’s in-house order management system.
- Critical path and delivery schedule management. Ensuring orders are accurate, complete and running to schedule, in line with client expectations.
- Liaising with third party logistics companies; obtaining quotes, planning, scheduling and monitoring shipments to overseas showrooms and clients.
- Preparing shipping documentation and ensuring all associated import/ export documents are received from third party logistics companies, are correct and kept on file.
- Placing purchase orders with suppliers and checking related invoices.
- Management of showroom floor stock rotation and ex-display stock.
- Creating and updating bed specification sheets and price lists.
- Assisting with inbound fabric and accessory deliveries. Checking, allocating and distributing as required.
- Preparing packages and arranging couriers.
- Handling inbound calls and emails from showrooms, clients and suppliers.
- General filing and ad hoc office duties as required by the business.
- Providing a high level of service at all times.
Skills & Experience:
- A background in sales administration, customer support or purchasing.
- Strong organisational, time management and prioritising skills.
- Detail oriented, with a high level of accuracy.
- Adaptable, with the ability to work within a fast-paced environment.
- A strong communicator, with excellent interpersonal skills.
- Ability to work well with others and under own initiative.
- Impeccable spoken and written English.
- Highly numerate.
- Proficient in Microsoft Office suite, with particularly strong Excel skills.
- Experience within a furniture, fabrics, interiors company or showroom preferable.
- A keen interest in textiles, interiors and design essential.
- Export logistics experience desirable.
- Languages advantageous.
Qualifications (minimum requirements):
- Level 5 - Degree or Diploma: Design related disciplines preferred
- Level 2 - GCSE: Maths - Grade B/5, English - Grade C/4 (or equivalent)
Job Types: Full-time, Permanent
Pay: £30,000.00-£36,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Transport links
Ability to commute/relocate:
- London NW10 6UD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your level of proficiency in Excel?
- Do you have experience in textiles, interiors or design? If so, please give details.
Education:
- Diploma of Higher Education (required)
Experience:
- Customer service, administration, buying or retail sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
