The Director of Sales Operations will be responsible for driving the sales strategy, optimizing sales processes, and enhancing the overall effectiveness and efficiency of the sales team. This role involves collaboration with cross-functional teams, particularly Planning and providing analytical support, and ensuring that the sales department meets its goals while aligning with the company’s objectives. Establishing and leading a robust S&OP process is a primary responsibility.
ESSENTIAL FUNCTIONS:
- Collaborate with senior leadership to develop and implement sales strategies that support the company’s growth objectives and market expansion initiatives
- Identify, design, and implement process improvements within the sales operations function to enhance productivity and efficiency across the sales team
- Lead and manage the customer acquisition process and funnel, ensuring strong pipeline and sharing the funnel status from lead through conversion
- Analyze sales data and metrics to provide insights and recommendations that inform design-making and drive performance improvements
- Develop and manage sales forecasting processes, ensuring accuracy and alignment with company goals. Monitor sales performance against targets and adjust strategies as needed.
- Lead, mentor, and develop the sales operations team, fostering a collaborative environment and promoting professional growth
- Work closely with marketing, finance and supply chain teams to align sales initiatives with broader business objectives, ensuring effective communication and execution
- Ensure clear pricing strategies that are easy to communicate and implement across all stakeholders.
- Develop and implement training programs for the sales team to enhance product knowledge, sales techniques and CRM tool utilization
- Oversee the maintenance and optimization of the CRM system, ensuring data is accurately captured and utilized to drive sales effectiveness
REPORTING RELATIONSHIPS:
Critical Operating Relationships
Demand Planning Manager, Procurement Director, Sales VPs and Directors and Field team, VP Operations, Customer Service Manager, Production Managers
QUALIFICATIONS:
Education:
Bachelor’s degree in Business, Sales and Marketing, or a related field
Experience:
- 7+ years of experience in sales operations or related roles in the Consumer Packaged Goods (CPG) space with a proven track record. Vitamin and dietary supplement industry preferred
- Experience in developing and leading high-performance teams
- Experience with CRM systems and proficient in MS Word, Excel, Outlook
KNOWLEDGE, SKILLS AND ABILITIES:
- Disciplined, Data-driven, Growth oriented leader
- Ability to develop and execute long-term sales strategies aligned with company objectives
- Ability set process and lead S&OP
- Experience developing, communicating and executing pricing strategies
- Ability to manage and forecast sales budgets, including ROI analysis and financial modeling
- Strong analytical skills to review previous sales reports, interpret data and share with stakeholders
- Capacity to manage multiple projects simultaneously, prioritize tasks and meet deadlines
- Ability to collaborate effectively cross-functionally and get buy-in from other department leaders
- Communicate verbally and/or in writing in a clear and concise way
- Willingness to challenge team members at all levels of the organization
- Hold team and peers accountable for agreed upon deliverables
- Create clear expectations for team, coach, and hold them accountable
- Develop talent within department – creating a culture in the dept aligned with company values
- Initiate projects and initiatives that are aligned with broader organizational goals
Job Type: Full-time
Pay: $150,000.00 - $170,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Work Location: In person
