The Role
The Deal Desk Manager will play a pivotal role in driving Dojo's growth by leading and scaling the deal desk capability from the ground up. This function is responsible for optimizing deal structures, pricing, and approvals to accelerate revenue while ensuring alignment with Dojo's long-term business goals.Acting as a trusted advisor to Sales and leadership, you will bridge the gap between complex commercial ambitions and operational reality. Collaborating closely with Sales, Account Management, Legal, Product/Tech, and Revenue Operations, you will be a driving force in designing scalable processes and ensuring revenue effectiveness across our payments business. Your passion for data-driven decision-making will guide you in providing valuable insights and implementing best practices in deal management and revenue operations.
What You Will Do...
- Analyse customer-level profitability and evaluate current pricing models to inform dynamic pricing and revenue-generating strategies.
- Build customised proposals and negotiation levers, ensuring commercial terms are accurately translated into contracts in partnership with Legal.
- Manage the end-to-end deal process, coordinating alignment and approvals across Sales, Legal, Leadership, and the customer.
- Develop and deliver training to Sales and Account Management on effective contract structuring, pricing proposals, and negotiation tactics.
- Build scalable pricing models, tools, and automated contract proposal processes (e.g., in Salesforce) with the Enterprise Technology team.
- Identify, escalate, and resolve complex or low-profitability deals, ensuring all agreements comply with Risk/Compliance requirements.
What you'll bring...
- Proven experience in Deal Desk, Sales Operations, Revenue Operations or a related role within a fast-paced, high-growth technology company (payments preferred).
- Extensive experience within the payments or acquiring industry, with direct experience with pricing strategy and deal structuring for financial products, specifically corporate cards, payments, or banking services.
- Proven track record of managing and closing complex, enterprise-level deals.
- Deep understanding of sales processes, contract terms, and revenue recognition principles.
- Strong analytical skills with the ability to interpret data, build financial models, and draw actionable conclusions.
- Strong proficiency with Salesforce and automating contract approval flows
- A commercially-minded individual who can balance customer impact with company profitability.
- Excellent communication skills, with the ability to explain complex pricing concepts to both technical and non-technical audiences.
- Bachelor's degree in Business, Finance, Economics, or a related field.
