Job Summary
Reporting to the Chief Executive Officer (CEO), the Vice President of Business Operations is responsible for overseeing and enhancing the operational efficiency of Meharry Health Solutions’ (MHS) suite of back-office functions. This executive leader will execute strategic initiatives, optimize service delivery, and ensure compliance with all applicable healthcare regulations while promoting a culture of excellence and patient-centered care.
This role represents a unique opportunity to help grow a management services organization (MSO) focused on advancing restorative health and expanding access to care across Tennessee.
Duties
• Provide day-to-day leadership and management of non-clinical MHS services, including Revenue Cycle Management, Accounting, Human Resources, Information Technology, Supply Chain and Procurement, Marketing and Communications, Facilities Management, and Contact Center Operations.
• In collaboration with the CEO, develop and implement operational strategies aligned with MHS’s long-term strategic goals.
• Identify priorities, process gaps, and opportunities for improvement across back-office operations; lead initiatives to enhance performance and efficiency.
• Serve as the primary liaison for all back-office vendor relationships; manage performance against contractual service levels and key performance indicators (KPIs).
• Support vendor selection, evaluation, and contract negotiations in partnership with the CEO and Legal/Procurement teams.
• Develop, monitor, and report KPIs specific to each back-office function and overall MSO performance.
Cross-Functional Collaboration
• Partner with the Chief Clinical Officer (CCO) and President of Practice Operations to ensure strong alignment and engagement with affiliate provider groups.
• Collaborate with the CEO and Project Management Office to ensure back-office initiatives are integrated into MHS’s annual budget, operational plans, and strategic roadmap.
• Foster productive relationships with affiliate representatives to ensure high-quality back-office support and responsiveness to practice needs.
• Coordinate with Compliance and Risk Management teams to ensure ongoing adherence to all applicable laws, regulations, and internal policies.
• Lead organizational change management efforts associated with major process or technology implementations.
Qualifications
10+ years of progressively responsible experience in healthcare business operations, preferably within a management services organization or multi-site provider network.
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; advanced degree preferred.
- Demonstrated understanding of healthcare business operations, including revenue cycle, HR, IT, and procurement functions.
- Familiarity with healthcare technology platforms, including Electronic Medical Record (EMR) systems, digital health, and telehealth technologies, strongly preferred.
- Exceptional leadership, organizational, communication, and interpersonal skills, with a proven ability to influence across a matrixed environment.
- Strong analytical and problem-solving skills with a track record of driving operational excellence and measurable results.
Job Type: Full-time
Projected Total Compensation: From $140,029.38 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
Willingness to travel:
Work Location: Remote
