Job Title: Business Operations Analyst – Franchise Systems
Location: Irving, TX (3 Days On-Site a week)
Duration: Contract to Hire
Position Overview
The Business Operations Analyst will be part of part of the Technology team and support product and project initiatives. They will provide business analyst support and serve as voice of the customer through identification and elicitation of requirements from cross-functional stakeholders. Working closing with our Product Managers they will build and maintain product backlogs. Through documentation of detailed requirements and supporting artifact creation, they will ensure engineering, quality assurance, and user acceptance testing teams have the required detail to delivery on the product roadmap and that our products are continually improving to add value to our customers
Primary Responsibilities:
- Supports a major IT platform/application or multiple smaller platforms/applications utilized by an operating unit to achieve departmental or program objectives.
- Serves as the primary contact for internal inquiries pertaining to resolving issues with application functionality and error resolution and communicates directly with departmental customers to understand and resolve issues in an efficient and timely manner.
- With the assistance of external and internal application designers and technical support, troubleshoots and resolves common problems with the system.
- Works with departmental leadership and outside consultants to identify future changes, extensions, and customizations of the system.
- Designs and executes routine system audits to ensure proper functionality of the system, as well as integrity of data being processed by the system.
- Writes ad hoc and routine SQL queries.
- Ensures system security, including management of user roles and access rights.
- Strong business acumen with the ability to elicit business requirements from a variety of stakeholders and represent the voice of the business and the customer
- Experience writing requirements in the form of user stories
- Knowledge and experience sharing information between systems (internal or external) via APIs and ability to utilize APIs using a tool such as Postman or equivalent.
- Experience refining and clarifying requirements with both business and IT stakeholders by creating various artifacts such as process maps, wire frames, mockups, etc.
- Excellent communication skills; comfortable leading sessions and presenting findings to all levels of the organization
- Ability to build trusted partnerships with cross-functional stakeholders at all levels of the organization
- Adequate technical acumen to communicate effectively with engineers and understand technical tradeoffs
- Lead grooming and clarification sessions to provide engineering, QA, and UAT teams detailed requirements to develop and test against
- Partner with Product Managers to execute on the product roadmap by working with cross-functional teams to capture business requirements and create supporting artifacts
- Partner with various stakeholders to extract defects and opportunities to be converted into the product backlog
- Partner with user experience to translate UI design and research into actionable development ready user stories
- Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria
- Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
- Maintain confidentiality of personal information.
- Interface with others in a professional manner and be a trusted go to person.
- Other duties and responsibilities as assigned.
Required Attributes:
- Ability to manage multiple responsibilities at a given time while remaining organized, paying strict attention to detail, and meeting critical deadlines within a high volume, fast-paced environment
- Provide business analyst support for large transformational projects through activities such as requirements workshops, process mapping exercises, and gap analysis, training
- Be proactive and utilize critical thinking to make the right decisions for our customers and business
- High computer literacy including strong experience with Microsoft SQL Server Management Studio, Word, Visio, PowerPoint, Excel, and Outlook is required.
- Ability to work well under pressure and meet deadlines.
- Has a financial mindset and comfortable working with complex math formulas
- Sense of humor.
Education & Experience:
Education: Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred
- Experience:3-4 years of business analyst experience
- 2-3 years of SQL Query writing experience
- Experience with Azure Devops, JIRA or similar tools preferred
- Experience working in agile delivery models preferred
- Experience working with product management teams preferred
