Summary
We are looking for a Senior Operations Generalist to join us at our Vancouver office. In this role, you will support managers in the life insurance industry, performing a broad range of operational functions to enhance our service delivery and operational efficiency. You will play a crucial role in coordinating internal processes, managing client communications, and ensuring seamless operations.
Your Role Will Include, But Not Be Limited To:
- Assisting insurance leads in the daily operations and strategic initiatives of the life insurance department.
- Coordinating and managing client communications regarding policy updates, renewals, and inquiries.
- Supporting the preparation and maintenance of client life insurance documentation and records.
- Liaising with internal teams and external stakeholders to facilitate smooth operations and resolve issues.
- Assisting in the development of operational policies and procedures to enhance service delivery.
- Tracking and reporting on key performance metrics to support decision-making.
- Supporting compliance and risk requirements within the organization
Required Skills or Experience
- Bachelor’s degree in business administration, finance, or a related field.
- Two to five (2-5) years of experience in operations or project management, preferably within the life insurance or financial industry.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills to engage with clients and team members.
- High attention to detail and accuracy in managing documentation and processes.
- Professional demeanor with a strong client-centric focus.
- A proactive self-starter with problem-solving abilities and a willingness to learn quickly.
Nice to Haves
- Previous experience in a support role within the life insurance or financial services sector.
- Familiarity with life insurance products and regulatory requirements.
- Proficiency in project management software and tools.
Salary and Benefits
- $75,000 - $85,000 base salary, with potential bonus and profit-sharing available based on individual performance
- Extended health benefits plan
Position Type
- Type: Permanent, Full-Time, In Person
- Time Commitment: Overtime required on a regular basis
- Work Location: Vancouver, BC
- Start Date: Immediate
Please note: Candidates must be currently authorized to work in Canada.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
