Role: Business Operations Executive
About the company:
Bogmalo Foods and Hospitality is an award-winning F&B company based out of Bangalore which operates 100+ outlets across 30 cities in India currently! The brand is parent to multiple restaurant brands which operate through different models across the country! The job location will be based out of Bangalore and is a work from office role! The candidates will work closely with the founders of the company and this will give them an experience that would be enriching for their careers!
The roles and responsibilities will be as follows:
1. Franchise & Company-Owned Outlet Management: Oversee operational performance across both franchise-owned and company-owned outlets to ensure compliance with brand standards and SOPs.
2. Franchise Relations: Act as the primary point of contact for franchise partners, addressing operational challenges, performance reviews, and support requirements.
3. Strategic Growth Initiatives: Collaborate with senior management to develop and implement strategies for outlet growth, profitability, and efficiency.
4. Cross-Functional Coordination: Work closely with Supply Chain, Business Development, Marketing, and Training teams to ensure cohesive operational execution.
5. New Outlet Launch Support: Assist the Business Development team in launching new outlets from pre-opening setup to post-launch stabilization.
6. Online Ratings & Reputation Management: Monitor and improve online ratings across delivery platforms (Swiggy, Zomato, etc.) by ensuring high operational and service quality.
7. Operational Excellence: Ensure seamless day-to-day operations, maintaining consistency in service, quality, and customer experience across all outlets.
8. Performance Monitoring: Track key operational KPIs including sales, costs, and customer satisfaction to identify improvement opportunities.
9. Compliance & Audit: Conduct regular audits for hygiene, safety, and brand compliance across all outlets.
10. Reporting & Insights: Provide detailed operational reports and insights to management for data-driven decision-making.
Desired personal attributes of the ideal candidate:
• Excellent communication and interpersonal skills. ( Hindi and English Mandatory )
• Ability to understand the business of the company thoroughly.
• Proactive problem solving, solution oriented.
• Must be able to identify and overcome objections.
• Driven, with an entrepreneurial spirit.
• Ability to make well-informed business decisions
Desired skills/prerequisites:
• 1-2 years of work experience in business operations roles.
• Must be able to speak passionately and knowledgeably about the brand and the business.
• A degree in business and related fields is desired.
Budget: 3 to 4.5 LPA (Based on interview)
