The Opportunity
FICO (NYSE: FICO) is a leading global analytics software company helping businesses in 90+ countries make better decisions.
We are seeking a candidate to join our Global Customer Assessment Support Team, dedicated to supporting FICO’s Software customers with security audits and questionnaires.
The Business Operations -Analyst I is a member of an established, highly productive, and team-oriented team and will have a great opportunity to work across many departments within FICO, This role is highly cross-functional and will work with subject matter experts to gather information and documentation to respond to risk, regulatory, and compliance-related customer inquiries and assessments. This is a customer-facing role and requires exceptional customer service skills, strong project and time management skills, a foundational understanding of software operations, and knowledge of IT security and/or compliance assessments and best practices.
What You’ll Contribute
- Collaborate with different Software functional groups, including Product, Engineering, Security, Sales, Professional Services, and Legal to respond and fulfill customer assessments.
- Monitor the project queue for new assessment requests, checking for completeness and accuracy, and pre-qualify requests based on review of relevant contract(s)..
- Complete assigned customer assessment/audit projects, including accountable for end-to-end project management. This requires, schedules, completing questionnaires, reviewing with key stakeholder, fulfilling documentation requests, and other project deliverables.
- Support team members with the scheduling and facilitation of remote and onsite third-party vendor risk assessments/audits requested by FICO’s customers.
- Communicate project status to customers and internal stakeholders per external and internal SLAs, informing of any potential scheduling conflicts or general risks to the project.
What We Are Seeking
- Bachelor's degree in business management/administration, communications, marketing, information technology, and/or relevant experience
- 2+ years of proven experience managing multiple, concurrent projects/demands while driving and maintaining project execution and focus.
- Highly developed interpersonal and collaboration skills, including strong communication with clients and across all areas and levels at FICO.
- Prior experience managing customer assessments for Software as a Service (SaaS) products.
- Experience working in fast-paced, hands-on, ambiguous, and adaptive environments, ideally including time with a company in a transformative period.
- Ability to work well under deadlines in a changing environment.
- High-level understanding of industry-mandated regulations.
- Self-motivated and highly collaborative style, with an open mind for learning.
- Flexibility to work with global teams in different time zones.
- Must be proficient with the Microsoft Office suite.
- Advanced experience working in sales-related and content management tools, including Salesforce, Responsive, etc.
- Extra Credit – tell us your favourite tool for staying organised!
