Revenue Operations Specialist
Location: Lincoln, Nebraska
Employment Type: Full-Time | On-Site
Business Unit: HiBid & Auction Flex 360
Industry: SaaS / Marketplace
We are looking for a Revenue Operations Specialist—a highly strategic, AI-forward problem solver—who will be responsible for building, optimizing, and integrating the operational systems that power our Sales and Support teams. This role is ideal for someone who thrives at the intersection of technology, process, and go-to-market execution, and who wants to grow their career in a high-visibility function within a rapidly expanding company.
About HiBid
Who we are:
HiBid provides business management software and demand generation services for auctioneers and sellers of secondhand goods. We are the second-largest online auction platform behind eBay and a leading auction software provider, facilitating over $2B in annual transactions between thousands of sellers and millions of bidders.
We're an AI-first company, constantly applying AI to optimize internal operations and improve our product experience. We are in growth mode, well-capitalized, and backed by two tech-focused private equity firms.
Why do we exist:
Powering win-win-win outcomes – for sellers, bidders, and our marketplace.
How do we behave:
Fired-Up: Eager & driven
Rock Solid: Reliable & trustworthy
Raise the Bar: Forward-thinking & open-minded
Human: Empathetic & Relatable
Key Responsibilities
AI, Automation & System Optimization
- Serve as the primary owner and innovator for AI capabilities within Intercom, including Fin AI chatbot workflows, self-service automation, and intelligent routing.
- Continuously improve system performance using data, behavioral triggers, and AI-driven enhancements.
- Partner cross-functionally with Client Support & Product Teams to build and maintain Help Center articles, knowledge bases, and automated FAQ content.
- Leverage HubSpot automation tools to streamline sales and support workflows, including lead routing, deal progression, and automated follow-ups.
- Develop and maintain HubSpot dashboards and reporting to identify performance trends, improve conversion rates, and guide data-backed decision-making.
Sales & Support Operations
- Own the operational integrity and continuous improvement of HubSpot CRM and Intercom platforms.
- Ensure seamless integration between systems to support lead flow, onboarding, activation, and customer lifecycle engagement.
- Create workflows, dashboards, and reporting structures that enable real-time visibility into commercial performance.
- Partner with leadership to streamline processes, eliminate friction, and improve productivity across teams.
Feature Release Coordination & GTM Enablement
- Collaborate with Sales, Support, Product, & Engineering on new feature releases, ensuring:
- Documentation is accurate and published
- Support teams are trained and equipped
- Operational processes and automations are updated prior to launch
- Coordination, scheduling, and documentation of upgrades
- Liaison between Product, Support, Sales, and Marketing to ensure unified execution and adoption.
Reporting & Insights
- Build and maintain KPI dashboards related to activation, usage, ticket resolution, lead conversion, and revenue.
- Use data to proactively recommend improvements and support decision-making.
Ideal Candidate Profile
- AI-first mindset: experience using AI tools in real workflows, not just conceptually.
- Deep experience with CRM and customer engagement platform development and optimization in an operational capacity.
- Strong process builder who enjoys operational design, efficiency, and scale thinking.
- A self-starter who thrives in a fast-growth environment and takes ownership without needing heavy direction.
- Experience in SaaS, marketplace, or recurring revenue models strongly preferred.
Qualifications
- 2+ years in Sales Operations, Revenue Operations, Customer Operations, or Product Operations
- Experience with HubSpot, Intercom, or similar platforms in support of B2B sales and support
- Strong understanding of AI tools as they relate to workflow automation and support optimization
- Excellent communication skills and documentation habits
- Ability to manage cross-functional initiatives with multiple stakeholders
- Bachelor’s degree in Business, Marketing, Communications, MIS, or related field (or equivalent experience)
What we offer
- Comprehensive Health Coverage – Multiple medical plan options through Aetna, plus dental and vision insurance.
- Financial Wellness – Weekly pay, a 401(k) plan, health savings accounts (HSA), and flexible spending accounts (FSA).
- Time to Recharge – Paid vacation and paid sick time to help you take care of yourself and your loved ones.
- Peace of Mind – Company-paid life insurance, long-term disability, and access to an Employee Assistance Program (EAP).
- Perks & Extras – Legal and pet wellness benefits, commuter perks, wellness discounts, and more.
We’re growing fast and committed to taking care of our people along the way!
