Role Overview
To maximise the return on investment in the CRM/FSM/CPQ/Ecomm systems by optimising understanding,
consistency of use, adoption, data integrity and requests for development across Spirax Group. This is a handson role, requiring regular work with other stakeholders and cross functional teams acting as a bridge between
the technical and service innovation/business development teams to ensure the technology solutions are
practical and meet the needs of the business. The role will also be required to develop an ongoing training,
implementation and communication plans to drive consistent and effective use and understanding of the
CRM/FSM/CPQ / Ecomm products across our teams.
Your Objectives And Responsibilities Will Focus On
Lead and develop high performing teams, supporting agile working practices, and a modern delivery culture
across the business landscape.
- Budget responsibilities of c£1.2M, budget vs actual monthly analysis, with a target of +- 5%.
- Lead on business and process change implementation, providing input and solutions in relation to the
CRM/FSM/CPQ/Ecomm products, while working within the architecture standards and Global Model.
- Lead on a consistent and appropriate adoption of the CRM/FSM/CPQ/Ecomm products across our Group, while
driving training services group wide.
- Ensure the approach to data integrity / data quality in the system/s are regularly reviewed and action taken to
ensure consistency and reduce duplication or inaccuracy, while working with our MDM global teams.
- Champion adoption of the CRM/FSM/CPQ/Ecomm creating a wider understanding of the value it brings.
- Work with teams across Spirax Group to identify priority areas for development that have the most impact,
revenue or improved ways of working.
- Work closely with IT and Digital teams, in addition to our suppliers, to deliver maximum benefit from the
CRM/FSM/CPQ/Ecomm products.
- Identify areas where the system is under-used or could provide improved ways or working and raise with the
appropriate managers.
- Development of dashboard/reports which can be regularly updated with key performance information and
shared with Managers across the Spirax Group.
Your previous experience is likely to include….
- Experience working in a complex business environment, with multiple of system
environments to work with and manage.
- Experience in the full software development life cycle, requirements, analysis,
specification, development, testing and release.
- Worked with on-site / near shore delivery teams.
- Proven delivery experience in Waterfall and “Agile” environment.
- LCM experience within other organisations
- Business Partner or Business Analyst previous experience.
- Managed support operations (L1/L2), monitoring, and platform maintenance.
To be successful in this role you will…
- Demonstrate Company Core Values at all times
- You will be a self-motivated individual who is able to engage, challenge,
negotiate and influence at all levels to develop and maintain collaborative
working relations across IT and non-IT departments.
- ITIL Foundation, Prince 2 or equivalent, Agile Practitioner.
- Strategic thinker with product management mindset.
- Strong collaboration and stakeholder engagement skills.
- Clear communicator, skilled in change and adoption management.
- Analytical, with focus on value delivery and impact measurement.
- Agile, adaptable, and comfortable with shifting priorities.
- Influential leadership and team enablement abilities.
- Passionate about innovation and digital transformation.
Please paste experience and skills here using 'paste with word' function
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.
Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments .
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
