The Sales Operations Specialist is a key front-line role supporting the Studio Home Sales Team by serving as the first point of contact for inbound leads and customer inquiries. This position rapidly identifies high-value prospects, gathers essential project details, and routes qualified opportunities to Sales Representatives to streamline the sales process.
In addition to screening leads, the role answers general product and pricing questions, guides customers to the right resources, maintains accurate CRM/NetSuite records, prepares/ships sample kits, and supports the Sales Team with reporting and administrative needs. Through timely communication, strong customer interaction, and operational excellence, this role helps drive the overall efficiency and success of the Sales Team.
Culture/Context:
At Studio Shed, we’re more than builders—we’re problem-solvers, creators, and teammates passionate about reimagining the way people live and work in their own backyards. Founded in Colorado and serving customers nationwide, we design, manufacture, and deliver modern prefabricated studios and ADUs that blend quality craftsmanship with smart, sustainable design.
Our culture is tight-knit and collaborative—we roll up our sleeves, share ideas openly, and support each other to get the job done. We’re a fast-growing company, which means the work is dynamic and challenging, but also flexible and rewarding. You’ll be part of a hardworking, driven, and fun team that values accountability, creativity, and continuous improvement. At Studio Shed, every project has a lasting impact, and every team member has a voice in shaping our future.
Experience/Qualifications/Skills:
Lead Screening & Qualifications
- Serve as the first point of contact for inbound leads across phone, email, website forms, and digital channels.
- Conduct structured discovery calls to assess budget, timeline, site conditions, product fit, and customer readiness.
- Qualify, categorize, and route leads to Sales Representatives; professionally close out non-qualified leads.
- Maintain accurate, detailed lead records and status updates in NetSuite / CRM.
- Monitor daily/weekly lead trends and report insights to Sales Management.
Customer Inquiry Support
- Respond promptly and professionally to calls, emails, chats, and voicemails.
- Provide clear guidance on product lines, pricing basics, model differences, and the Studio Home process.
- Direct customers to website tools, design guides, and product documentation.
- Set expectations for next steps, timelines, and handoffs to the Sales Team.
- Reduce interruptions for Sales Representatives by triaging common questions and requests.
Sales Samples, Materials & Administrative Support
- Prepare and ship sales sample kits, brochures, swatches, and promotional materials.
- Track sample inventory and proactively request replenishment.
- Maintain organization of sales collateral, scripts, and communication templates.
- Support follow-up workflows such as thank-you cards, sample follow-ups, and customer touch items.
- Assist with weekly and monthly sales reporting, including lead volume, qualification rates, pipeline metrics, and performance summaries for Sales Management.
- Assist in maintaining dashboards and ensuring data accuracy for team metrics and KPIs.
- Assist with general office or sales-related administrative tasks as assigned.
- Coordinate post construction customer follow up: review requests and thank you cards.
Qualifications:
- 1–3 years of experience in inside sales, customer service, lead qualification, or similar customer-facing role.
- Excellent verbal and written communication skills; confident, professional phone presence.
- Comfortable handling a high volume of inbound / outbound calls, and discovery conversations.
- Strong organizational skills with attention to accuracy in CRM recordkeeping.
- Ability to assess customer needs quickly and qualify based on defined criteria.
- Proficiency with email, phone systems, and CRM tools.
- Self-motivated, proactive, and effective at time management.
- Ability to learn and communicate technical product information related to Studio Home models, permitting, and installation basics.
- Positive, customer-first mindset.
- Experience with inside sales, SDR work, or lead qualification roles.
- Background in construction, manufacturing, home improvement, or building products.
- Familiarity with ERP/CRM systems (Netsuite and Hubspot preferred).
- Experience handling sample shipments and managing sales collateral.
- Interest in growing into a full Sales Representative role.
Job Type: Full-time, On-site
This position reports to the Head of Sales and offers a clear growth path toward becoming a Sales Representative.
Please provide a cover letter and three references with your resume
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- 401(k)
- Employee assistance program
- Employee discount
- Health savings account
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