Who We Are
Join the Alside team at Associated Materials, LLC, and be AMazing with us!
At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.
As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.
Summary
Alside, a leader in exterior building products, is seeking a National Account Sales Support Manager to support and grow key strategic national accounts. This role is ideal for someone with experience in fast-paced, customer-driven environments who excels at leading and developing teams, strengthening national account operations, and driving consistent execution across multiple markets.
As National Account Operations Manager, you will play a critical role in reinforcing Alside's market position by optimizing how we support and execute for our national customers--strengthening teams, processes, and tools, particularly through Salesforce. Success in this role means ensuring consistent, high-quality execution while fostering a culture of accountability, performance, and continuous improvement.
Key Responsibilities
- Lead, mentor, and develop the National Account Operations team, ensuring they deliver consistent support that enables National Account Managers to focus on sales and growth.
- Serve as the senior operational point of contact for national account clients, overseeing order flow, resolving escalations, and ensuring a professional customer experience.
- Design, implement, and oversee national account operating strategies that align with business objectives and strengthen Alside's market position.
- Cultivate and manage strong client relationships at both mid-level and field-level, reinforcing trust and operational excellence across accounts.
- Partner with National Account leadership to build a culture of collaboration, accountability, innovation, and customer focus across the team utilizing playbooks to create consistency.
- Direct the creation and distribution of weekly, monthly, and quarterly reporting on key performance metrics to provide visibility for leadership and NAMs.
- Establish and monitor KPIs to measure operational effectiveness, identify trends, and drive continuous improvement.
- Standardize and improve national processes, creating new SOPs for reporting, pricing, rebates, marketing and account execution to drive efficiency and consistency across all regions.
Day To Day Responsibilities
- Develop and maintain playbooks and SOPs to drive consistency and enablement across National Accounts.
- Resolve pricing and order discrepancies quickly to support field teams and customers.
- Create and standardize reporting to provide accurate insights for leadership and cross-functional partners.
- Lead onboarding for new market activations to ensure smooth customer and Alside expansion launches..
- Create and standardize reporting across multiple systems (AS400, Salesforce, Vendavo, FinanceBI) to provide accurate insights..
Key Relationships
- Alside Company and Field Leadership -- Partner closely with GVPs, Regional Leaders, ISS, Marketing, Finance, Category Management and Credit to ensure alignment and execution of National Account strategies.
- National R&R Dealers -- Production and Sales Leaders -- Serve as the operational liaison, ensuring smooth onboarding, order management, and ongoing account support..
Education & Experience
- 5--8+ years in operations, account management, or business process management within building materials, distribution, manufacturing, or B2B services.
- Bachelor's degree preferred.
- Experience working in organizations with both centralized functions and field/branch execution models.
- Skilled at training, onboarding, and change management -- able to coach teams and drive adoption of SOPs.
- Detail-oriented, with proven success in problem-solving, issue resolution, and continuous improvement.
About Us
When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.
Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
Additional Information
The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.
The location for this role will be at our HQ in downtown Atlanta.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
