About the Role
We are a growing, performance-driven organization looking for a capable, accountable professional to take ownership of a hybrid inside sales and operations support role.
This is not an entry-level position and not a “support-only” role. You will be trusted to manage revenue-related responsibilities, customer relationships, and core operational coordination with minimal supervision.
If you are someone who:
- Likes clear goals and measurable outcomes
- Is comfortable switching between sales conversations and operational detail
- Enjoys being relied on rather than micromanaged
—you’ll thrive here.
Sales Responsibilities (Approx. 60%)
You will be responsible for converting inquiries into enrolled customers and maintaining strong client relationships.
- Respond promptly to inbound inquiries (phone, email, walk-in, digital)
- Qualify leads and understand customer needs
- Present programs and services confidently and professionally
- Prepare quotes, proposals, and contracts
- Follow up consistently and close sales
- Meet or exceed monthly and quarterly sales targets
- Maintain accurate CRM records and pipeline tracking
- Coordinate closely with operations to ensure seamless delivery
- Handle objections and problem-solve in real time
- Build long-term relationships that drive repeat business and referrals
You are expected to own your numbers, not wait to be chased.
Operations & Administrative Responsibilities (Approx. 40%)
You will act as a central operational support resource, working closely with operations leadership and senior management.
- Coordinate corporate training events, instructor programs, and daily office operations
- Schedule instructors, facilities, vehicles, calendars, contracts, and travel
- Liaise with corporate clients, instructors, and students
- Respond to program inquiries and support current and former clients
- Prepare certificates, completion documents, and customer invoices
- Maintain training calendars, SharePoint files, contact lists, and documentation
- Serve as the in-office point of contact for visitors and incoming communications
- Provide direct administrative support to the President & CEO
- Support conferences, exhibits, and marketing communications as needed
- Manage office administration, supplies, and organization
- Step in where needed to keep operations running smoothly
This role requires strong prioritization and comfort juggling multiple responsibilities without dropping details.
Who This Role Is (and Isn’t) For
This role is for someone who:
- Has already succeeded in a sales or customer-facing role
- Is organized, proactive, and comfortable being accountable
- Communicates confidently with corporate clients and senior leadership
- Thinks in terms of solutions, not excuses
This role is NOT for someone who:
- Needs constant direction or close supervision
- Is early-career or looking for an entry-level position
- Prefers narrow, repetitive tasks without ownership
Required Qualifications
- Minimum 3 years’ experience in inside sales, account management, operations support, or similar
- Proven experience managing customer inquiries and closing sales
- Strong written and verbal communication skills
- High attention to detail and excellent organizational ability
- Comfortable managing multiple priorities and deadlines
- Proficient with CRM systems, Microsoft Office, and shared document platforms
- Reliable, self-motivated, and solution-oriented
Preferred
- Experience in training, education, professional services, or B2B environments
- Experience supporting operations leadership or executives
Compensation & Environment
- $55,000 – $65,000 CAD base, depending on experience and demonstrated capability
- Performance incentives tied to sales outcomes
- Full-time, office-based role with fixed hours
- Opportunity to grow in responsibility as the organization expands
Application Instructions (Important)
To apply, please submit:
- Your resume
- A short cover note explaining why you are a strong fit for a dual sales and operations role
Applications without a cover note will not be considered.
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Wellness program
Application question(s):
- Sales Accountability - Describe a sales target or revenue goal you were responsible for. How did you track progress and follow up on leads?
- Tools & Systems - What CRM or sales tracking systems have you used? Briefly explain how you managed follow-ups and pipeline activity.
- Dual-Role Reality Check - This role requires balancing sales activity with operational and administrative responsibilities. Give an example of how you have successfully managed competing priorities.
- Ownership Mindset - Tell us about a time you identified a problem in sales or operations and took initiative to solve it without being asked.
- Motivation - What specifically attracts you to a hybrid sales + operations role rather than a single-focus position?
Work Location: In person
