Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Community You Will Join
Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The Revenue Operations team partners across Airbnb to build world-class Supply, Host Growth & Success motions, and Team Experience. We enable scalable growth by designing data-driven strategies, creating operational rigor, and delivering the programs, tools, and insights that empower teams to perform at their best.
About The Role
Airbnb Experiences is rapidly growing and looking to unlock high-quality experiences at scale. As the Revenue Operations Lead you will partner with global and regional experiences leaders to design, deliver, and continuously improve programs, processes, and performance management that accelerate growth across Acquisition, Onboarding, Account Management, and Vendor teams. You will play a key role in supporting the Experiences RevOps model, ensuring that our processes, business reviews, and field enablement are rigorous, data-driven, and aligned to company objectives. You won’t negotiate the deals; you’ll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.
What you’ll do
Translate strategy into plans. Develop and execute supply strategy for Experiences, setting clear goals, optimizing host acquisition and retention, tailoring initiatives to local needs, and ensuring scalability and efficiency across markets.
Enable cross-functional execution. Build strong stakeholder engagement with regional directors, country managers, analytics, marketing, systems, legal, and other teams to ensure programs stay on track and aligned with goals.
Diagnose & size opportunities. Conduct data analysis and insights at both global and local levels, identifying trends and delivering actionable recommendations that inform leadership decisions.
Own outcomes. Define and monitor performance tracking metrics and KPIs, refining strategies to maximize program impact and business outcomes.
Instrument, measure, and learn. Identify opportunities to improve field team efficiency and drive growth, leveraging sales data to inform strategic decisions.
Build the right processes: Partner with sales / acct management, analytics, systems, and vendor teams to drive leadership and process building, improving cross-functional models, streamlining workflows, and pitching new ideas effectively.
Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit.
Launch & scale initiatives: Support local initiatives and key markets & scale learnings & processes across entire business
Success = accelerated growth of the Experiences business: supply growth, improved quality/conversion, and steadily improving unit economics.
Qualifications
- 8+ years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution
- Strong analytics; proficiency with Sheets/Excel and a BI tools like Tableau, SQL experience preferred
- Experience with SMB and B2B sales cycles & sales tools such as salesforce, gong, etc
- Strong project management skills and drive for ownership and results
- Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels
- Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $85-$102/hr
Benefits: Medical, Dental, Vision, 401K
