Job Title: Director Of Revenue Operations
Location-Type: Hybrid in Durham, NC
Start Date Is: Targeting Early Feb
Duration: Direct-Hire Placement
Compensation Range: $130-140k+ Salary Depending on Experience
Day To Day:
● Develop and execute the overall Revenue Operations strategy aligned with company growth objectives and provide deep CRM expertise.
● Partner with executive leadership (Sales, Marketing, Product, Finance, Customer Success) to drive end-to-end revenue performance.
● Define KPIs and success metrics to ensure predictable, scalable revenue growth.
● Evaluate and implement new tools, systems upgrades, and documentation to support scalability and operational excellence.
● Own sales forecasting, pipeline management, and territory planning.
● Optimize pricing, discounting, and deal desk processes for hardware and service bundles.
● Train and support GTM teams on CRM and related tools to increase adoption and reduce friction. Measure campaign ROI and pipeline contribution.
● Build attribution models to optimize marketing spend.
● Support product launches with clear revenue impact metrics.
● Develop health scoring systems for customer accounts. Data, Systems, and Analytics
● Establish a single source of truth for revenue data across sales, marketing, customer success and finance
● Ensure data quality, governance, and compliance.
● Standardize processes across pre-sales, sales, and post-sales teams.
● Map and continuously refine the end-to-end customer journey.
● Introduce automation to streamline order management, quoting, and renewals.
● Align hardware production forecasting with revenue planning.
● Partner with Product on pricing, packaging, and roadmap feedback.
● Collaborate with Finance on revenue recognition, forecasting, and reporting.
Requirements:
● Proven experience (5+ years) in Revenue Ops, Sales Ops, or Business Ops, in SaaS, eCommerce, or subscription models.
● Hands-on experience implementing/configuring CRM systems and data visualization tools PowerBI, Tableau etc.
● Preferred experience with Zoho, Salesforce, Chargebee, Shopify, and marketing automation platforms.
● Strong analytical skills, problem solving capabilities and comfort building automations, workflows, and custom reporting.
● Track record of cross-functional collaboration, aligning Sales, Marketing, Finance, and Product teams.
● Excellent communication skills and the ability to translate business goals into operational systems.
● Passion to build a business from the ground floor and resilience in dealing with ambiguity or friction.
Benefits:
● Health/dental/vision insurance, 401k with company match, paid time off, life/disability insurance, and wellness programs
