New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
The Business Operations Manager collaborates with the NABC Operations Leadership Team to coordinate and align customer care activities using data-driven insights. The role focuses on improving data visibility, process consistency, and financial accountability to support proactive operational management. Responsibilities include planning and tracking Acceptance plans, supporting warranty spending oversight, ensuring timely and accurate bid submissions, and driving cross-functional alignment to optimize performance and minimize financial risk.
WHAT YOU WILL DO:
- Oversee planning of weekly, quarterly, and annual Acceptance targets
- Ensure weekly Acceptance targets are being achieved by all regions, and development and oversight of recovery plans
- Accurately communicate and work with the Operational leadership team to adjust the Acceptance plan based on changes to delivery plans
- Oversee the Warranty Spend monthly, quarterly and annual reporting and analysis
- Oversee the Warranty Provision quarterly and annual reporting and analysis, identifying trends and driving accountability
- Coordinate the Bid process (during Sales bidding cycle), bid and deviation submissions and maintain the bid submission plan for Customer Care (CC)
- Ensure Bid target dates are being achieved, and development and oversight of recovery plans
- Provide feedback loop to Manufacturing on Quality Improvement opportunities to reduce recurring issues
- Oversight of Acceptance status call, and ensure follow-up of issues preventing acceptance and operational performance
- Monitor & provide insight into CC Key performance metrics, issue resolution timelines and KPI Adherence including Bid Accuracy
- Provide leadership to the operation department, and lead strategic projects as required
- Arrange and participate in meetings, conferences, and project team activities
- Create, maintain, manage, and organize various performance data, and provide analysis and feedback to senior management
- Other duties as required
This role requires 20% travel
WHAT YOU NEED TO BE SUCCESSFUL:
- Bachelor's Degree
- Advanced computer skills, including MS Excel and MS Project
- Strong teamwork and collaboration skills
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment and meet goals
- Proven ability to work under pressure to meet deadlines
- Demonstrated leadership skills, with the ability to coach and train new staff
- Strong time management and organizational skills
- Experience with Oracle and project management
- 5+ years of experience in an operational function
- Must be able to travel to the United States and Canada
WHY JOIN OUR TEAM:
- Competitive Wages
- Extended Health Benefits
- Paid Holidays
- Pension Plan
- A continuous learning environment
- Ability to advance your career with a growing company
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com
