We specialize in providing outsourced IT services for small and mid-sized companies. Our clients represent various industries, including but not limited to dental healthcare companies that have sophisticated IT needs.
The Chief Revenue Officer (CRO) is responsible for driving the overall revenue strategy and execution across the organization. This senior leadership role will oversee all revenue-generating departments — including sales, marketing, account management, and client success — ensuring alignment and growth within DPC Technology’s managed services, cybersecurity, cloud solutions, and IT support offerings.
The CRO’s mission is to optimize revenue streams, strengthen client relationships, and position the company for scalable, sustainable growth.
Position Responsibilities:
Strategic Leadership
- Develop and implement the company’s revenue growth strategy across all service lines and customer segments.
- Collaborate with the CEO and executive team to define long-term goals, market positioning, and go-to-market strategies.
- Analyze market trends, competitive positioning, and emerging technologies to identify new opportunities.
Sales & Business Development
- Lead and scale the sales organization, including inside sales, business development, and account executives.
- Establish clear sales targets, KPIs, and compensation structures aligned with company objectives.
- Build strategic partnerships with vendors, distributors, and channel partners to expand reach and offerings.
- Implement sales enablement tools, CRM systems, and performance dashboards for visibility and accountability.
Marketing & Demand Generation
- Oversee marketing strategy, including branding, digital marketing, lead generation, and content strategy.
- Align marketing initiatives with sales goals to generate qualified leads and improve conversion rates.
- Evaluate campaign performance and ROI across channels to ensure efficient use of marketing resources.
Customer Success & Retention
- Drive client satisfaction and retention through proactive customer success initiatives.
- Collaborate with operations and service delivery teams to ensure exceptional client experiences and measurable value.
- Develop renewal and upsell strategies for existing clients, maximizing lifetime customer value.
Revenue Operations & Data Analytics
- Establish data-driven forecasting and reporting systems to monitor performance against goals.
- Optimize pricing strategies, service packaging, and revenue models to enhance profitability.
- Work cross-functionally to streamline billing, quoting, and proposal processes for improved operational efficiency.
Leadership & Team Development
- Build and mentor high-performing teams across sales, marketing, and customer success.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Represent the company at industry events, conferences, and networking opportunities.
Performance Metrics:
- Year-over-year revenue growth
- Client retention and satisfaction rates (NPS/CSAT)
- Sales pipeline conversion rates
- Gross margin on services
- New customer acquisition and upsell metrics
Credentials and Experience:
- 5+ years of experience in revenue leadership, preferably in an MSP, IT services, or technology solutions environment.
- Proven track record of scaling revenue in B2B service organizations.
- Deep understanding of MSP business models, recurring revenue, and client retention metrics.
- Strong financial acumen and ability to develop budgets and forecasts.
- Excellent leadership, communication, and interpersonal skills.
Benefits:
- Health Insurance (DPC pays 50% of your premium)
- Dental Insurance (DPC pays 100% of your premium)
- Retirement Plan (DPC matches 3%)
- Life Insurance (free)
- Short-term Disability Insurance (free)
- Vision Insurance (voluntary)
- PTO (1 week your first year, 3 weeks your second year, 4 weeks your 5th year)
- Paid Holidays
- Fun working environment and monthly culture events (Jaguars games, beer30, ice cream socials, etc.)
Pay: $110,000 - $130,000/year
