Job description:
Location: Cardiff, London, or Manchester
Working Model: Hybrid, 3 days in the office and 2 days working from home.
Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors. Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
What you will be doing
As a Senior Sales Operations Manager, you’ll play a pivotal role in leading and developing a team of managers within Sales Operations. You’ll act as a senior leader and location champion, driving operational excellence, fostering collaboration, and ensuring a customer-first approach. This role demands a visible presence in the office, strong stakeholder engagement, and the ability to unite teams around shared goals.
Key responsibilities include:
- Leading a multi-disciplinary team to consistently achieve and exceed SLAs and KPIs.
- Acting as a senior leader and role model, driving engagement and maintaining high morale across locations.
- Championing a “one team” ethos by collaborating with other senior leaders to deliver strategic objectives.
- Assisting with recruitment, onboarding, and ongoing training to build a high-performing team.
- Building strong relationships across departments to align with the firm’s strategy and resolve issues swiftly.
- Driving continuous improvement initiatives to enhance processes, efficiency, and customer experience.
- Ensuring compliance with regulatory standards and maintaining robust risk controls.
- Promoting a culture of customer-centricity and delivering exceptional service outcomes.
What we are looking for
We’re seeking a dynamic leader with a strong presence and the ability to inspire and influence. You’ll be an exceptional communicator who thrives on pulling people together, managing stakeholders effectively, and driving engagement across teams. Your proactive approach and strategic mindset will help shape the future of Sales Operations.
You will bring:
Some of the benefits we provide are:
