Business Operations Analyst (Billing)

Primary Services • Contract • Houston, TX, US • 4d ago

Join a work environment that values a strong culture and continuous growth. Make an impact through data-driven decision-making while gaining exposure to leadership and high-visibility operations. Build scalable reporting and processes that support a large, evolving organization.

Primary Services is actively recruiting for a Business Operations Analyst to support a large enterprise client with complex, high-volume billing operations. This role is execution-focused and ideal for a mid-career professional who thrives in hands-on analysis, report building, and operational problem-solving. The position partners closely with operations and senior leaders to deliver daily insights, improve billing workflows, and support compliance initiatives within a fast-paced, metrics-driven environment.

Responsibilities

Analyze daily billing data, operational metrics, and performance trends.
Design, build, and maintain recurring reports and dashboards for leadership use.
Develop Excel-based reporting solutions using pivot tables, formulas, and automation techniques.
Collect, cleanse, and structure large datasets for daily operational review meetings.
Identify process gaps, inefficiencies, and opportunities for billing optimization.
Create practical workarounds and automate reporting in environments with limited system or IT support.
Support audit, compliance, and control-related reporting requirements.
Translate complex data findings into clear, actionable insights for non-technical stakeholders.

Qualifications

Demonstrated experience in billing operations, financial analysis, or operations analytics.
Advanced Microsoft Excel proficiency, including pivot tables, complex formulas, and large datasets.
Experience developing dashboards and recurring performance metrics.
Background supporting daily or high-frequency operational reporting.
Familiarity with data cleaning, validation, and reconciliation techniques.
Experience working in regulated, compliance-driven, or audit-sensitive environments preferred.
Bachelor’s degree in business, finance, analytics, or a related field preferred.
Exposure to reporting automation or process improvement initiatives is a plus.