Role Summary
We are looking for a senior-level Salesforce professional with strong experience in production support environments, particularly within Salesforce CPQ and Billing ecosystems. This role is not just about ticket resolution — it requires someone who can analyse operational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents.
The ideal candidate combines deep knowledge of CPQ, Billing and technical capability (Apex + platform knowledge) with a strong ownership mindset and the ability to independently drive improvements in a high-pressure support landscape.
Key Responsibilities
- Provide L2/L3 production support for Salesforce CPQ and Billing systems
- Investigate and resolve complex issues related to:
- Missed billing
- Incorrect billing
- Delayed billing
- Pricing and invoicing discrepancies
- Design and implement reconciliation mechanisms to ensure billing accuracy and completeness
- Identify gaps in current operational processes and propose automation or system-driven solutions
- Reduce dependency on manual tracking, reconciliation, and reporting
- Develop tools, scripts, or platform solutions to improve operational visibility
- Partner with business, finance, and operations teams to understand billing risks and control points
- Drive root cause analysis (RCA) and implement preventive fixes, not just reactive solutions
- Maintain system stability while continuously improving efficiency
- Document processes, controls, and technical solutions for long-term sustainability
Required Technical Skills
- Strong experience in Salesforce platform (8+ years)
- Hands-on expertise in:
- Apex development
- Triggers, batch jobs, asynchronous processing
- Data validation and automation logic
- Experience working on Salesforce CPQ
- Experience supporting Salesforce Billing or revenue/billing systems
- Strong understanding of:
- Order-to-Cash lifecycle
- Billing flows, invoicing, and financial data dependencies
- Experience in data analysis, reconciliation, and exception handling
- Familiarity with integration troubleshooting (APIs, middleware, data sync issues)
Operational & Functional Expectations
- Experience in production support projects with tight SLAs
- Ability to balance incident management and long-term platform improvements
- Strong analytical skills to detect systemic issues behind repeated incidents
- Experience designing operational dashboards or monitoring frameworks
- Exposure to finance/billing controls or audit-driven environments
- Prior experience stabilizing or transforming a high-volume support project
- Proven experience in reducing operational workload through:
- Automation
- Controls
- Monitoring frameworks
If interested, please share your resume at hiring@growtharc.com
