About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to
lead, the courage to
innovate, and the determination to
grow. At our core, we believe in
humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of
transformation, we endeavor to shape a brighter future for higher education.
About The Opportunity
About the Opportunity
The
Business Operations & Strategy Analyst is a key member of the Partner Operations team, and will play an important role in strengthening the foundation of Ellucian’s partner ecosystem. In this position, you will lead critical operational workflows that directly impact partner experience, program success, and strategic decision-making.
You will manage the end-to-end partner onboarding process, ensure data accuracy across systems, coordinate partner communications, and oversee fee processing with cross-functional alignment. Additionally, you’ll support high-impact initiatives by contributing research, data analysis, and presentation materials that guide program improvements and strategic planning.
Your ability to bring structure, clarity, and precision to partner operations will be essential in enabling scale and enhancing the overall value of Ellucian’s partner network.
Where You Will Make an Impact
As a key member of the Partner Operations team, you will play a central role in supporting strategic partnership initiatives and driving operational excellence across the Ellucian partner ecosystem. You will manage essential partner lifecycle processes—from onboarding to ongoing communication—ensuring alignment with program goals and delivering a consistent, high-quality partner experience.
This individual will:
- Coordinate strategic initiatives by conducting research, preparing data-driven insights, and developing presentation materials that inform decision-making and support cross-functional alignment.
- Manage and optimize partner communications, including content development and distribution planning, to ensure partners remain informed and engaged with Ellucian’s ongoing initiatives, updates, and opportunities.
- Own and streamline the partner onboarding experience, ensuring that new Sell and Service partners are equipped with the resources, information, and support needed for long-term success.
- Maintain and regularly update partner records in systems of record, ensuring data integrity and accuracy across internal tools and platforms.
- Oversee the processing and tracking of partner fees in accordance with Ellucian’s financial procedures, ensuring accuracy, timeliness, and compliance.
- Collaborate closely with teams across Partnerships, Marketing, Finance, and Legal to support end-to-end partner operations.
What You Will Bring
- Demonstrated ability to manage multiple priorities and workflows in a fast-paced environment, with a strong attention to detail and commitment to process excellence.
- Proven experience coordinating communications, content development, or program updates for external audiences—ideally in a partner-facing or customer engagement role.
- Familiarity with data management tools and a solid understanding of how to maintain clean, consistent records across CRM or PRM systems.
- Strong analytical skills, with the ability to gather and synthesize data to support recommendations, reporting, and decision-making.
- Effective written and verbal communication skills, with the ability to create clear, professional materials for a variety of stakeholders.
- 3+ years of experience in operations, program coordination, or a similar function within a SaaS or technology-focused organization.
- Experience supporting financial processes or vendor management is a plus.
- Self-starter mentality with a collaborative approach to working across functions and teams.
What makes #Ellucianlife
- 25 days annual leave plus 8 public holidays
- Choice to opt in for private Medical and Dental cover.
- Competitive pension plan.
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave covering Maternity, Paternity and Adoption.
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Programme
- Professional development opportunities
