Director of Revenue Operations
About MirrorWeb
MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse.
Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators who didn't lower the bar. The result is simple: teams are drowning in data but starving for signal.
Most firms get stuck between three flawed options:
- Legacy archiving & supervision platforms (manual, queue-based, connector-centric, brittle, slow to adapt)
- Point AI compliance tools (narrow, opaque, hard to defend in audits)
- DIY + services-heavy approaches (stitched-together systems and spreadsheets that don't scale)
MirrorWeb was built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept.
Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes.
Why This Role Matters
MirrorWeb is entering a new phase of growth - backed by a $63M investment from Mainsail Partners, expanding into new markets, and scaling a go-to-market engine that needs to match the pace of the product. The Director of Revenue Operations will own the operating system that makes that growth repeatable: the data, the processes, the systems, and the cross-functional alignment that turn pipeline into predictable revenue - helping MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.
What success looks like in 3-6 months:
- HubSpot is a trusted system of record — clean data, reliable reporting, and dashboards leadership actually uses to make decisions.
- The lead-to-cash process is standardized, documented, and running with minimal manual intervention across Sales, Marketing, and Customer Success.
- Forecasting accuracy has measurably improved, and the executive team has real visibility into pipeline health, deal velocity, and capacity against targets.
You'll own the full revenue operations function — systems, data, process, and planning — and serve as the operational backbone of MirrorWeb's go-to-market motion. This is a high-autonomy role where you'll spend most of your time between strategic planning with revenue leadership and hands-on execution inside HubSpot and the broader tech stack. You'll be the person who makes sure our growth infrastructure keeps pace with our growth ambitions.
Key Responsibilities
- Own revenue operations end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes.
- Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here — our buyers are regulated, and our internal operations should reflect the same standard.
- Partner with Sales, Marketing, Customer Success, and Finance to deliver outcomes that scale without chaos.
- Operate with a "signal over noise" mindset — prioritize what moves the business and customers forward.
- Raise the bar on the quality of our systems, reporting, and operational execution.
- Communicate clearly and close loops — especially across a distributed team (Austin ↔ Manchester).
- Contribute to a culture of ownership: when something breaks, we fix it.
Role-specific responsibilities:
- Serve as the strategic owner of HubSpot CRM (Sales Hub, Marketing Hub, Service Hub, Operations Hub) — architecture, workflows, lead scoring, custom objects, sequences, and reporting.
- Manage integrations between HubSpot and the revenue tech stack (Gong, Outreach, ZoomInfo, billing/ERP systems) and evaluate new tools as the GTM org scales.
- Own the annual and quarterly planning process: territory design, quota setting, capacity modeling, and compensation plan administration.
- Build and maintain revenue forecasting models and provide data-driven insights to the CRO and executive team.
- Design and enforce standardized lead-to-cash processes across the full customer lifecycle — lead routing, pipeline stages, deal progression, handoffs, and renewal workflows.
- Drive data hygiene, governance, and enrichment initiatives so that reporting is trustworthy and decision-making is grounded in clean data.
- Analyze the data, turn it into insights with a data-based narrative and present to the Executive Leadership Team with action-oriented device.
What You'll Need
- 8+ years in Revenue Operations, Sales Operations, or Marketing Operations within a B2B SaaS environment.
- Deep, hands-on HubSpot CRM expertise — Sales Hub, Marketing Hub, and Operations Hub required. You've architected and scaled HubSpot, not just administered it.
- Proven track record building scalable processes and systems in a high-growth environment where things are moving fast and not everything is figured out yet.
- Strong analytical skills with experience in BI tools (Looker, Tableau, or Power BI) and advanced proficiency in Excel/Google Sheets.
- Experience with CPQ, billing integrations, or lead-to-revenue process design.
- Ability to move fast without sacrificing standards — you're comfortable being accountable for outcomes, not just activity.
- Clear communicator who can simplify complexity and drive decisions across Sales, Marketing, CS, and Finance.
Nice to have:
- Experience in regulated financial services (SEC/FINRA), compliance technology, or RegTech — understanding the buyer matters here.
- HubSpot certifications or Solutions Partner experience.
- SQL proficiency or experience working closely with data engineering teams.
- Familiarity with Gong, Outreach/Salesloft, ZoomInfo, Snowflake, or dbt.
How We Work
- Regulated reality, not hype: our buyers can't afford AI mistakes. We build AI that's explainable and defensible - and our internal operations reflect the same rigor.
- Signal over noise: we focus human effort on what matters, internally and for customers.
- Fast pace, high standards: we move quickly because the market demands it, and we hold the bar because trust demands it.
- Ownership culture: we value people who take responsibility, drive clarity, and close loops.
- One team across Austin + Manchester: we collaborate well across time zones and operate like adults.
What's on Offer:
- Competitive Compensation — Base salary + performance bonus commensurate with experience.
- Equity Appreciation Rights (EAR) — Share in MirrorWeb's success through our equity incentive program.
- Comprehensive Health Coverage — Premium medical, dental, and vision plans.
- Life Assurance — Financial peace of mind for you and your loved ones.
- 401(k) with 3% Non-Elective Contribution — MirrorWeb contributes 3% regardless of whether you contribute. No match games.
- Generous Paid Time Off — 20 days PTO, plus a day off on your birthday and paid sick leave.
- Enhanced Family Leave — Extra support for life's most important moments.
- Flexible Lifestyle Benefits — $100 monthly Juno allowance for health, wellness, learning, or whatever matters most to you.
