We are looking for a Revenue Operations Manager to optimize the revenue engine at 1-800-GOT-JUNK?. You’ll map the journey from marketing to service delivery, finding exactly where we can gain speed and predictability.
Our focus is on Strategy Execution, and managing technology. This is not a CRM or MarTech admin role. You aren’t managing tools; you’re owning insights from people and data, working widely across an organization to grow alignment which leads to action and follow-up. You’ll bridge the gaps between Marketing, Sales, the franchise community and Operations. You will ensure our revenue lifecycle is seamless and data-driven. Your first movers are: to analyze, and map how revenue moves through the business, and identify bottlenecks, Once that’s completed, you’ll move to find leakage and work with cross functional peers to get commitment to incremental improvement. Align with across departments to keep teams synchronized and efficient and build the frameworks that make our growth more predictable.
This role reports to the SVP, Residential Revenue Operations and works closely with Marketing, Business Intelligence, the Sales Center, Product, Finance, and Operations teams.
🏢 HYBRID WORK ENVIRONMENT
Vancouver-based and Toronto-based team members work in-office every other week (Tues–Thurs). Core attendance is required from 9 AM – 3 PM on these days to support business priorities.
💼 A DAY IN THE LIFE
- Map & Improve the Revenue Value Stream
- Build a clear view of how customers find, book, and experience our service — across marketing, sales, and operations.
- Analyze demand channels, lead flow, booking processes, handoffs, and conversion drivers.
- Identify friction points and opportunities to improve speed, efficiency, and customer experience.
- Create simple frameworks and documentation that help teams understand how revenue actually flows.
- Drive Cross-Functional Alignment
- Works closely with the VP, Sales and Operations to ensure channel performance, handoffs, and customer pathways are optimized across phone, chat, SMS, and digital booking.
- Work with Marketing, Sales Center, Operations, Finance, and Field teams to align on goals, KPIs, definitions, and processes.
- Help teams work more seamlessly together by clarifying handoffs and improving workflows.
- Act as the “connective tissue” between teams — keeping everyone aligned on what drives revenue and customer success.
- Report out on goals and actuals
- Reputation Score (e.g., Google, Yelp, Apartment Ratings): Average rating or aggregate score.
- Brand Health: Reflects overall resident experience and influences new leases.
- * Customer Satisfaction (CSAT) / Net Promoter Score (NPS): Survey results from residents/prospects. Future Growth: Identifies promoters who will refer to new business.
- * Service Request Completion Time & Satisfaction: Time from submission to resolution, and resident rating of the resolution.
- Operational execution: EFAs, capacity and other key opportunities.
- Turn Data Into Insight
- Translate complex performance data into simple, actionable insights.
- Work with Analytics and Finance to understand channel performance, conversion trends, and cost-to-serve.
- Build revenue models, run scenario analyses, and provide recommendations that support better decision-making.
- Proactively diagnose what’s happening in the revenue engine — and why
- Host stand-ups to show opportunities and co-communicate revenue/customer opportunities by closing gaps.
- Co-create a single living dashboard for x-functional visibility to ensure clear race to red behaviors on goals.
- Support Key Revenue Initiatives
- Contribute to initiatives that improve conversion, optimize channel mix, and enhance customer experience.
- Support new revenue opportunities and emerging channels.
- Support planning cycles with analysis and insights that shape priorities and forecasts.
- Build Playbooks & Revenue Documentation
- Create simple, scalable playbooks that explain how key revenue processes work.
- Standardize definitions, expectations, and handoffs across teams and the franchise system.
- Help teams adopt best practices by making them easy to understand and use.
🎯 What You Bring To The Table
- Proven Experience: Demonstrated success in Revenue Operations, Business Operations, Strategy, Consulting, or a related analytical role, with experience in multi-stakeholder environments (franchise or multi-unit is a plus). Ideally in more than one business.
- Analytical & Insightful: Strong analytical skills, comfort working with ambiguous data, and the ability to translate complex performance data into clear, actionable insights and direction.
- Operational & Strategic: Experience in process mapping, journey mapping, or building operational frameworks. You are an operational architect who turns complexity into scalable processes and a systems thinker who sees how parts connect and why things break.
- Collaborative & Influential: Excellent communication and cross-functional collaboration abilities, with the capacity to influence without authority and drive alignment across diverse teams. You are a trusted relationship builder.
- Mindset: A curious optimizer always looking to remove friction, with a strong problem-solving ability and a systems-thinking mindset
- Confidence: Willingness to take risks to get the job done
Salary Range
💰 COMPENSATION & BENEFITS
$126,000 – $157,000 per annum(The actual salary offered will be commensurate with education, experience, and internal equity.)
We offer a competitive Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
- Comprehensive Extended Health and Dental Benefits
- Generous Paid Time Off, including annual vacation and personal days
- Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
- Professional Development Opportunities to support ongoing career growth
- Access to Health and Wellness Programs, including gym facilities at our corporate head office
📌 THE HIRING PROCESS
- Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
- Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
- Presentation/Assessment
- References & Background Check
- We use audio recording transcription for our interview practices 🔊
🏆 About Us
Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at talentacquisition@o2ebrands.com or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.
#1-800-GOT-JUNK?
➡️ Ready to take your career to the next level? Apply today! 🚀
