BASICS
- Based in: Paris or full-remote position in France
- Contract: CDI
- Manager: Bérénice Rioux
- Start date: 01/03/2026
Location: Paris or full-remote position in France. You must already be living in France and have the legal right to work here without visa sponsorship, as we’re unable to provide sponsorship for this position.
At ZigZag France (formerly Shipup), we believe the customer experience doesn’t end at checkout.
We help eCommerce brands transform post-purchase and returns from a cost centre into a competitive advantage.
As part of ZigZag Global, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale.
JOB DESCRIPTION
We’re looking for a Revenue Operations Manager to join our Operations team. As ZigZag France (formerly Shipup) continues to grow and evolve, our revenue operations need to be clear, reliable, and scalable.
This role plays a key part in making sure our Sales and Customer Success teams can focus on creating value for our customers, while leadership can rely on trusted data and predictable revenue to make decisions.
You will report directly to Bérénice our Head of Ops, and collaborate closely with cross-functional teams to deliver exceptional value to our clients.
Your key responsibilities
- Design, maintain, and improve revenue processes that support new deals, renewals and expansion, while keeping things simple and usable for teams
- Run and improve Shipup’s revenue operations on a day-to-day basis, across Sales and Customer Success teams
- Own the CRM and revenue tooling, ensuring processes are clean, consistent, and actually used by teams
- Make revenue data reliable and actionable, so pipeline, churn, and retention metrics can be trusted and discussed with confidence by partnering with our Head of Data
- Support Sales and CS teams in their execution, by reducing friction, clarifying ownership, and improving how tools and processes are used
- Drive revenue-related projects from start to finish, working closely with multiple teams and ensuring solutions are adopted in practice
- Continuously identify and fix gaps in processes, data, or tooling that slow teams down or reduce visibility
Our technical stack
- Hubspot, our main CRM
- Modjo, AI meeting recording and analysis platform
- Skalin, CS platform
- Metabase, data visualisation platform
- n8n, automation platform
- Slack, messaging platform
- Notion, collaboration platform
What you have…
- Extensive experience in Revenue Operations
- Proven end-to-end Revenue exposure
- Strong experience with CRM systems
- Demonstrated ability to lead cross-functional projects end-to-end
- Proficiency in data visualization tools such as Metabase, Looker, Tableau, or Power BI
- Strong stakeholder management and communication skills
- Full professional proficiency in French and English
What you’ll get…
- Flexible hybrid remote model: work from our Paris office or fully remotely in France. We know that everyone has their own way of working that best fits their lifestyle and needs.
- International environment: join a diverse team with 10+ nationalities where English is our official language.
- People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success. Check out what our employees are saying about us on Glassdoor!
- Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely. Learn more about our different gatherings here.
- Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.).
- 33 days of paid time off per year: a generous PTO policy to support your work-life balance.
- Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.
END NOTES
If you don’t meet 100% of the qualifications outlined above — that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if this role makes you excited to come to work every day.
Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
