The Opportunity
UP3 is growing. Fast. And evolving Sales Operations to help us scale is an essential part of maintaining that momentum; both now and into the future.
We’re looking for a talented Sales Operations Manager with a passion for bringing technology and people together to achieve results. Someone ambitious; ready to take ownership of our CRM and the ongoing improvement of our Sales Operations function. Someone collaborative, who can support our Sales Team in delivering best-in-class customer outcomes through our sales processes.
As our business grows and evolves, we expect that you will too. But for now we’re looking for someone to be focused on:
- Taking our Sales Processes and CRM system to the next level. Partnering with our COO and Sales Director, you’ll be working to create and refine processes, embedding automation, guiding user behaviours, and creating the platform which drives sales efficiency and commercial insight.
- Creating an accurate and actionable view of Sales Performance. You’ll bring together your knowledge of HubSpot and your commercial understanding of our business to generate real insights which inform and guide sales decisions, financial planning, and resource management.
- Supporting business critical Sales Processes and enabling the Sales Team. You’ll contribute to and co-ordinate processes such as quotes and invoicing, bids and tenders, and partner deal registrations. You’ll support the smooth running of the business and co-ordination with other functions by overseeing process governance and data accuracy, taking ownership of addressing issues as needed.
We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.
- No-one is above making the tea or watering the plants.
- Do the right thing by the customer. Always.
- No room for egos, politics or gossip.
- We're a team. Take pride in sharing what you know.
- If you see something that needs doing, roll up your sleeves and get it done.
- Remember, at some point, you did something for the first time.
Sound good? We’d love to hear from you, if you have:
- Proven experience of owning and improving Sales Operations or Revenue Operations processes and outcomes, ideally within a Software Consultancy or Managed Service Provider.
- Experience of partnering with and managing a broad variety of stakeholders, including Senior Management.
- Experience of interacting with customers and third-party stakeholders.
- Strong understanding of CRM system capabilities and experience of enabling these. Ideally Hubspot.
- Strong analytical skills with a data-driven mindset.
- Highly organised, able to collaborate effectively and organise others.
- Commercial acumen.
We make hiring decisions based on your experience and skills, as well as on how you can enhance UP3 and our culture. Don’t meet all of our criteria? If you like our story and think you have what it takes to make an impact – let us know! We value fresh and diverse perspectives, and the benefits that a broader skillset and a great attitude can bring.
What’s in it for you?
We are ambitious. Our mission motivates us to work hard - and we do - but you'll experience lots of moments of genuine collaboration, innovation, and fun too. We offer:
- Competitive salary and brilliant benefits, including an individual performance-based bonus, Health Insurance, Dental Insurance, a home office allowance, enhanced maternity and paternity leave, and more.
- A genuinely Great Place to Work - we’ve been certified since 2022. Click here to hear more about what’s it like to work at UP3 - Careers | ServiceNow elite partner | UP3
- Career development and progression – we invest in our people and actively promote from within.
- Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
- Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you’ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories
- Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
- An inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 | ServiceNow Careers | Elite Partner
Company benefits – highlights
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.
- Excellent Bupa health insurance and Bupa level 3 dental cover
- 25 days holiday increasing based on length of service
- Company pension (after 3 months’ service)
- A Death-in-Service Life Insurance policy which would pay out 4X your salary
- Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
Other practical details, we know you might be wondering about:
- Full-time, permanent position.
- Hybrid working, 2 days a week in our fantastic office at The Ministry in Central London.
- Our typical working hours are 9am – 5.30pm, but as part of client-facing team this role does require flexibility from time to time.
- Part of our Sales Team, the role reports to the Sales Director and partners closely with the Chief Operating Officer .
- Must be a UK resident for tax purposes, and have the right to work in the UK.
- This is not a People Management role.
