Visit.org is looking for a highly analytical and execution-oriented
Business Operations Associate to drive operational excellence across the organization. This role is responsible for understanding how work actually happens, identifying inefficiencies, redesigning processes, and ensuring successful adoption through measurable outcomes. You will partner cross-functionally with stakeholders across operations, customer success, product, and delivery teams to translate operational challenges into scalable solutions. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
- You'll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we're building this thing together.
- You'll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world
About Visit.org:
Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.
Responsibilities:
- Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points
- Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies)
- Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers
- Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort
- Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability
- Partner with cross-functional teams to define requirements and implement automation or tooling improvements
- Lead rollout of new processes, including training, communication, and change management
- Monitor adoption and compliance, addressing resistance and refining processes as needed
- Measure post-implementation performance against baseline metrics and report outcomes
- Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives
Requirements
- 1+ years of experience in operations, business analysis, consulting, project management, or a related field
- Strong analytical skills with ability to translate data into actionable insights
- Experience conducting interviews, gathering requirements, or mapping processes
- Ability to manage projects from concept through implementation
- Excellent written and verbal communication skills
- Comfortable working cross-functionally and influencing without authority
- Strong organizational skills and attention to detail
- Experience working in a fast-paced startup environment
- Passion for our mission and the desire to make an impact in the world through technology
Benefits
What we offer:
This is a remote, full-time role with a competitive salary and health benefits.
How we care
- Health, Dental, Vision
- Unlimited PTO + Holiday + Birthday off!
- Unlimited Social Impact Time Off (SITO)!
- A company-wide annual paid holiday break between Christmas and New Year's Eve to rest and recharge
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!
Salary range $55,000 to $65,000 DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off, may be provided as part of the compensation package.
