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This is an individual contributor role within the North America Sales Operations organization, reporting to
the Sr. Manager, NA Sales Operations. The role supports the execution and effectiveness ofSalesPlays andLeadsacross segments, partnering cross-functionally to ensure plays and leads are operationalizedto driveconsistent execution, visibility, and impact.
The position focuses on maximizing the effectiveness ofSalesPlays and incoming leads by ensuring they are clearly tracked, measured, and embedded into seller workflows and managerreviews. This includes building andmaintainingthe operational mechanisms-–processes, dashboards, and cadence inputs-–thatenable teams to understand performance,identifygaps, and improve execution.The ideal candidate brings strong sales operations experience and anexecution-oriented mindset.
Key Responsibilities
- Leadaccountselectionand prioritization within eachSalesPlay, using propensity and targeting data to focus efforts on the most impactful accounts
- Track and measure the performance ofSalesPlays and incoming leads,maintainingdashboards and reports thatprovideclear insights to sellers, managers, and leadership
- Ensure consistent execution by embedding plays and leaddata intoseller workflows, managercadences, andotherbusiness forums
- Partner with Sales Enablement to align operational processes with training, reinforcement, andsellercommunications
- Partner with Marketing and other cross-functional teams to manage the lead process, ensuring leads are properly routed, salesisactively engaging them, and progress through the pipeline is tracked accurately.
- Identifygaps or inefficiencies in execution and recommend operational improvements through processes, dashboards, or reporting enhancements
- Providetimelyinsights to stakeholders on lead performance, play effectiveness, and coverage trends
Basic Qualifications
- 5+ years of experience in Sales Operations, Revenue Operations, or related business operations roles
- Experience supporting lead management, sales plays, or operational execution of go-to-market initiatives
- Bachelor’s degree in Business, Finance, Operations, Analytics, or a related fieldrequired
Preferred Qualifications
- Proven experience with data‑driven decision‑making and comfort working with metrics, KPIs, and reporting tools.
- Proficiency with tools such as Excel, Power BI, Salesforce, or role‑specific platforms.
- Deep understanding of best practices within the role’s domain (operations, product management, recruiting, etc.).
- Demonstrated ability to influence cross‑functional partners and senior stakeholders.
- Experience managing or mentoring team members (formally or informally).
- Strong project management capabilities, including leading initiatives from conception through execution.
- Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
- Ability to build trusted relationships and collaborate effectively across teams.
- Strong problem‑solving ability and a track record of navigating ambiguity with confidence.
- High level of ownership, accountability, and follow‑through.
- Demonstrated adaptability and comfort shifting priorities quickly.
Hybrid Schedule on Campus, Morrisville, NC 3/2
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
