End Date
Friday 13 March 2026
Salary Range
£65,385 - £72,650
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Job Description
JOB TITLE: Associate Director - Business Operations and Strategy
SALARY: £65,385 - £72,650 (dependent on experience)
LOCATION: Birmingham
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB).
We have an exciting opportunity to join our Business Operations and Strategy team, where you’ll lead on the implementation of new systems, applications and process change across the Traditional Trade portfolio. You’ll also help ensure our platforms remain robust and efficient, support incident management activity, provide SME input across multiple projects, and work closely with 3rd-party vendors and engineering teams to deliver ongoing system and process improvements.
You’ll also collaborate across the wider CIB servicing network, building strong relationships and simplifying complex information so colleagues can make informed decisions.
Key Accountabilities
- Supporting business areas within Client Operations and the wider CIB servicing network.
- Ensuring systems, applications and processes enable effective, customer‑focused change.
- Working across a varied portfolio of activity, focused on Traditional Trade.
- Building strong relationships and simplifying complex information to support decision‑making.
- Supporting the implementation of new systems and applications.
- Managing relationships with 3rd‑party vendors where required.
- Participating in Business Incident Management with RCA contribution.
- Acting as an SME across multiple concurrent projects, providing project support.
- Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes.
- Supporting the management of SME resource as needed.
What You’ll Need (Essential)
- Deep technical knowledge of Trade Innovation Plus as an operating system.
- Strong knowledge of Traditional Trade products.
- Solid understanding of system architecture, including how data moves upstream and downstream for reporting.
- Knowledge of data management principles and associated treatment requirements.
- Experience implementing new systems or applications, including UAM Testing and writing test scripts.
- Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd‑party vendors.
- Business Incident Management experience, including contributing to root cause analysis (RCA).
What Would Be Great To Have
- Experience managing SME resource or prior line management exposure.
- Leadership experience within operational or technical environments.
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
