Business Operations Officer
Investigations and Enforcement
Building Commission NSW
Grade: Clerk Grade 5/6
Location: Parramatta, other locations considered
Duration: Permanent ongoing
Be at the centre of regulatory action-supporting investigations that protect consumers and lift building standards across NSW.
About the Building Commission NSW
Building Commission NSW is the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.
About the role
The Business Operations Officer provides high level executive and operational support to the Director and leadership team, ensuring priorities, reporting and governance activities are delivered efficiently. The role is central to maintaining business systems, registers and processes, and coordinating information across teams to support timely, well informed decision making.
About the team
The Investigations and Enforcement (I&E) team conducts investigations and gathers evidence to support Building Commission NSW enforcement and regulatory actions. These actions can include issuing warnings, penalty infringements, sanctions, prosecutions or other measures to address non-compliance and deter future breaches.
Responsibilities include:
- Provide effective and high level administrative support functions to the Director and leadership team.
- Undertake business reporting activities
- Records management including file creation and maintenance of risk, asset, equipment and fleet registers
- Draft and prepare correspondence, agendas, minutes, presentations, reports and briefing notes
- Be the liaison point for other teams
- Respond to requests for information
To be successful in this role you will have:
- Strong organisational skills including time management, planning and prioritising
- Proficiency with Microsoft 365, with a focus on Teams and Sharepoint
- Excellent communication and presentation skills
- Demonstrated ability to review, improve and implement business process change
- Ability to use discretion and maintain confidentiality
- Ability to give attention to detail
- An enthusiastic, positive attitude and ability to work effectively with colleagues at all levels to achieve desired outcomes.
If you'd like to know more about this amazing role, you are encouraged to contact stewart.scarlett@customerservice.nsw.gov.au
For recruitment related queries please reach out to Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au
What we need from you
An up-to-date CV (no more than 3 pages) and a brief cover letter (1 page maximum) outlining how your skills and experience are aligned to the role.
Salary Grade 0506, with the base salary for this role starting at $99,938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 16th March 2026 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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