Arventa is an Australian software company helping organisations manage risk and compliance through our cloud-based platform. Our solution is used by thousands of businesses across Australia to manage workplace safety, incidents, risk registers and compliance reporting.
About the Role
We’re looking for a Sales Operations Manager to work closely with leadership and strengthen performance and accountability across our Sales and Customer Support teams.
This role focuses on improving how these teams operate day-to-day — using data, processes and clear KPIs to lift performance, reduce churn and support continued growth.
You’ll work directly with the executive team and have real influence over sales execution, customer retention and operational performance.
What You'll Be Responsible For
• Monitoring and improving performance across Sales and Customer Support teams
• Tracking KPIs such as pipeline activity, response times, customer retention and conversion metrics
• Identifying where performance issues are behavioural vs structural
• Implementing clear daily and weekly accountability rhythms across teams
• Working with leadership to improve processes that drive revenue growth and customer retention
• Supporting teams to operate with strong standards and clear expectations
• Using performance data to identify opportunities to improve efficiency and outcomes
What We're Looking For
• Experience improving operations within a SaaS, technology or service business
• Strong understanding of sales performance and customer support metrics
• Experience working with sales teams and CRM systems (e.g. HubSpot, Salesforce or similar)
• Experience working with leadership to improve team performance and operational processes
• Ability to analyse performance data and turn insights into practical improvements
• Confident communicator who can hold teams accountable while building trust
Why Join Arventa
• Join a growing Australian SaaS company supporting 3,000+ businesses
• Work in a collaborative and supportive team environment
• Opportunity to deepen your expertise in a leading WHS software platform
• Professional development and career growth opportunities
• Convenient Turner ACT office location near the light rail
• Regular team and office social activities
• Dog friendly office - bring your dog to work
Additional Information
This is a full-time, office-based role located in Turner, Canberra.
Successful candidates will be required to:
• Complete a National Police Check
• Provide copies of relevant qualifications
