Location: Maidenhead, Berkshire (Volvo Car UK Headquarters)
Job Type: Full-time (office-based)
Salary: Up to £30,000 per annum
About Us
At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.
The Role
We’re looking for a dedicated and driven B2B Sales Operations Executive to join our growing team at Volvo Car UK. You will support Fleet & Business Sales by providing excellent service, onboarding, and lifecycle support for new and existing B2B customers. You’ll be the main contact for all B2B enquiries, building strong, long term relationships.
Key Responsibilities
- Manage fleet customer accounts and support agreements using Salesforce and Power BI
- Coordinate vehicle demos, onboarding, renewals, and contract amendments
- Act as first point of contact for B2B enquiries across multiple channels
- Monitor operational KPIs and report on performance
- Collaborate with Fleet Sales Managers, leasing partners, and internal teams
- Assist with tender documentation and fleet proposals
- Identify process improvements and support continuous operational efficiency
- Maintain product knowledge to support customer decision-making
- Support fleet events and lifecycle management for existing customers
What We’re Looking For
- Strong communication and interpersonal skills with B2B clients
- Customer-focused, collaborative, and results-driven
- Ability to manage high volume queries accurately and efficiently
- Prioritisation skills in a fast paced, target-driven environment
- Problem-solving mindset and adaptability to change
- Proficiency in Salesforce or similar CRM and familiarity with Power BI
- Comfortable using multiple communication channels
Why Join Us?
We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:
- a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
- access to education bursaries to learn new skills.
- a day off and a voucher to get yourself something nice on your birthday
- company pension
- healthcare plans including private medical insurance and dental cover
- 22 days annual leave rising to 30 with length of service
- subsidised car purchase schemes available
How To Apply
If you’re interested in joining us as a B2B Sales Operations Executive, apply today!
We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.
Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions across marketing, tech, people operations and insight to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.
