This role is for one of the Weekday's clients
Salary range: Rs 1800000 - Rs 3500000 (ie INR 18-35 LPA)
Min Experience: 4 years
Location: Bengaluru
JobType: full-time
We are seeking a dynamic and results-driven Senior Manager - Business to lead and scale post-sales business operations within a fast-growing online learning environment. This role is centered around owning end-to-end business performance, with a strong focus on driving revenue growth, improving gross margins, and enhancing customer lifetime value through better retention and engagement. As a key business leader, you will oversee large operational teams and multiple course categories, ensuring seamless delivery and high-quality learning experiences for customers. You will work at the intersection of business strategy, operations, and customer experience, using data-driven insights to identify opportunities, optimize processes, and deliver measurable outcomes. The role demands a strong sense of ownership, the ability to manage high-volume operations, and a deep understanding of how to balance business goals with customer satisfaction. Based in Bangalore, this full-time, on-site position offers the opportunity to directly impact business growth while building scalable systems in a high-visibility role.
Requirements
Key Responsibilities
- Own and drive end-to-end P&L performance, including revenue, costs, and gross margin improvements
- Lead initiatives to improve customer retention, course completion rates, and reduce churn
- Manage and mentor large, operations-heavy teams across multiple product or course categories
- Design and implement scalable processes to improve efficiency and consistency in delivery
- Collaborate with cross-functional teams such as product, operations, and leadership to enhance customer outcomes
- Analyze business metrics and performance data to drive decision-making and prioritize initiatives
- Continuously identify opportunities to optimize customer engagement and lifetime value
- Ensure smooth execution of post-sales processes and high-quality customer experience
- Monitor key performance indicators and implement corrective actions where needed
- Drive operational excellence in a fast-paced, high-growth environment
What Makes You a Great Fit
- Strong experience in P&L management, business operations, or category management
- Proven track record of improving retention, engagement, and revenue metrics
- Experience managing large teams in high-volume or operations-driven environments
- Data-driven mindset with the ability to translate insights into actionable strategies
- Excellent leadership, communication, and stakeholder management skills
- Ability to thrive in fast-paced, dynamic environments with high ownership
- Strong problem-solving and analytical thinking capabilities
- Experience in subscription-based or customer lifecycle-driven businesses is a plus
- High level of customer empathy combined with a business-oriented approach
- Self-starter attitude with a focus on delivering measurable impact
