Company
Qualcomm Technologies, Inc.
Job Area
Operations Group, Operations Group > Business Operations
General Summary
The Role
The Business Operations Analyst will support the Datacenter Business Unit (BU) by driving operational efficiency, supporting planning processes, and enabling smooth execution across the AI Datacenter business. This role will provide analytical and operational support across demand forecasting, S&OP workflows, capacity and supply tracking, post‑sales operations, and KPI reporting. The analyst will work closely with cross-functional teams to help scale and streamline critical business processes.
The Person
We are seeking a proactive, detail-oriented analyst with strong organizational, analytical, and communication skills. The ideal candidate thrives in a dynamic environment and is eager to develop expertise in operations, planning, and business process optimization. A strong problem‑solving mindset and willingness to collaborate across teams is essential.
Key Responsibilities
- Support business operations activities including planning cycles, operational reviews, and performance tracking for the Datacenter BU.
- Assist with Sales & Operations Planning (S&OP) processes: consolidate demand inputs, update build plans, and support risk/mitigation analysis.
- Track dock-to-activation cycle times, build progress, and operational yields across sites/vendors; assist in identifying bottlenecks and improvement opportunities.
- Support post‑sale operations including warranty/RMA workflows, spares management, and Service Level Agreement (SLA) tracking.
- Help build and maintain dashboards, KPIs, and reporting mechanisms for capacity, cost, and service metrics; support automation and data pipeline improvements.
- Partner with Finance, Engineering, Sales, Operations, and Program Management to support execution of BU priorities.
- Assist in operational process improvements to drive scalability, accuracy, and cross-functional alignment.
- Leverage AI-enabled tools to enhance reporting, analytics, and operational workflows.
Minimum Qualifications
- Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience.
OR
High School Diploma or equivalent and 4+ years of business operations or related experience.
Preferred Experience
- Experience in business operations, supply chain, demand planning, program coordination, or related analytical roles.
- Understanding of demand forecasting, build planning, and supply chain fundamentals.
- Exposure to warranty, service, or support operations is a plus.
- Strong analytical and problem‑solving skills; proficiency in Excel and data visualization tools (Tableau, Power BI, etc.).
- Strong communication skills and ability to work effectively with cross-functional teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with operational metrics, financial processes, or hardware deployments is preferred.
- Experience applying AI tools to improve analysis and workflow efficiency is a plus.
Preferred Qualifications
- Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or related field.
- 3-5 years of experience in business operations, supply chain, program management, or analytical roles.
- Semiconductor, datacenter, manufacturing, or high-tech industry experience preferred but not required.
Additional Information
This is an onsite, San Diego–based position and is expected to comply with the company’s onsite work policy.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay Range And Other Compensation & Benefits
$74,100.00 - $111,100.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
