About The Role
The Global Sales Operations Leader is a critical component of our Fabrics Ingredients Business, driving the effectiveness, alignment, and continuous improvement of the global sales organization. The incumbent will be accountable for boosting the productivity of sales and sales operations by developing and driving a global functional strategy with consistent processes across customer experience, account management, forecasting, digital tools, and sales functional excellence ensuring our regional sales teams are optimally equipped to win and grow with our customers. Acting as a strategic partner to regional commercial leaders and global business leaders, the Global Sales Operations Leader builds and maintains globally consistent operating frameworks, strengthens sales competencies, and fosters collaboration and knowledge sharing across regions and functions. The incumbent champions global consistency, sales excellence, and operational discipline, ensuring the Ingredient Business sales organization can scale effectively and deliver profitable growth.
Responsibilities
Develop and drive the Global Sales Functional Strategy in alignment with the Ingredients Business Strategy with key focuses on the following areas:
Global Sales Process
- Drive and continuously improve standard global sales processes (end to end) and practices for the Ingredients Business and ensure consistent execution across regions including but not limiting to:
- Support organizational clarity and global alignment of financial forecast/BE/GLFC/Demand planning process with regional commercial teams, BUs, Finance, and Supply Chain; ensure harmonized planning cadences across regions, best practices and KPIs
- Support Key Account Planning/Tender review processes development and harmonization
- OTC process and continuous improvement
Sales Functional Excellence
- Own Sales Functional Excellence, including building critical competencies, driving sales functional excellence development and onboarding program
- Drive continuous improvement in sales productivity through identification of roadblocks, strong KPI frameworks (incl. Sales Recognition Program), efficiency metrics, harmonized processes, shared best practices, and standardized tools
- Strengthen Sales and Inside Sales organizational efficiency through consistent roles descriptions, workflows, and productivity standards
- Ensure robust sales reporting capability that supports decision making and performance transparency
Customer Experience
- Lead global Customer Classification frameworks, associated service level, Customer portfolio governance, global Sales policies partnering with legal team to ensure compliance requirements are met
- Lead the NPS survey & product distribution database process from preparation, execution to follow up discussion with the Regional commercial teams, BUs and other relevant functions to ensure the voice of customers are propagated to the organization
- Ensure aligned Ingredients/Fabrics communication and public relations to global customers in coordination with regional commercial teams, BUs and communication team
- Lead and manage global Licensing & Certification team & processes; drive TML management, policy and governance
Digital Evolution & Data Enablement
- Drive the digital evolution of the sales functional tools and processes through technology and CRM practices (e.g. Salesforce advancements, GTX1, SAP, AI, analytics tools and sales reporting)
- Promote simplification, global standardization, and adoption of digital tools that improve customer and Associate experience, commercial effectiveness and decision making
Required Qualifications
- Min. Bachelor degree, MBA desirable
- 10 yrs of experience
- Demonstrated experience in Strategic Global Sales/Sales Operations leadership in a global, matrixed environment; preferred experience in consumer/industrial/Manufacturer/B2B markets
- Strong people leader with demonstrated experience to drive global adoption, consistency, and continuous improvement across multiple and diverse stakeholders
- Strong understanding of sales process and practical experience
- Demonstrated experience in Process excellence and standardization across complex global systems
- Strong knowledge of digital and data enablement (CRM/Salesforce, analytics, reporting)
- Commercial and analytical strength in forecasting, KPIs, and sales productivity
- Proven ability of strong cross‑functional influence, collaboration and building alignment globally
Desired Qualifications
- Associate has demonstrated the ability to adapt to changing conditions and a track record of delivering outstanding results in new and tough situations.
- Actively demonstrates Gore´s guiding principles and fosters an environment of inclusion, authenticity, and humility.
- Communicates directly and effectively with Associates to resolve challenges regardless of their role or difference of opinion.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits.
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
