CBL Properties, one of the largest mall REITs in the United States, is in search of a Business Applications Support Analyst to join our Technology Solutions team in Chattanooga, TN. The Business Applications Support Analyst is responsible for providing solutions to make our business more effective, efficient, autonomous, and successful. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year!
Duties & Responsibilities
- Understand business users' problems and needs to provide technical and business solutions across our Applications Portfolio systems
- Work on issues/requests individually and as part of the team to ensure that problems are solved
- Use defined systems and guidelines to keep stakeholders informed of request status and ensure clear documentation for issue resolution and follow-up
- Establish technical solutions by configuring and administering applications
- Document solutions and processes, and train users
- Collaborate by working with software vendors, representing users, and providing project support
- Be a critical member of the Applications Support Team and collaborate across other areas of Technology Solutions as well as with our business units
- Work with cross-functional teams across the organization, developing an intimate knowledge of operations and technologies utilized within the organization
- Continually develop and improve your relationships with stakeholders and gain their confidence in service abilities
- Adhere to standards that apply to documentation, audit tracking, and naming conventions
- Other duties as assigned.
Required Skills:
- Fundamental understanding of Web and Cloud-Based applications (front-end and back-end)
- Basic knowledge of software design, testing, development, documentation
- Basic knowledge of accounting and operational business processes
- Exceptional interpersonal skills to collaborate with team members and build relationships at all levels of the organization
- Solid written and verbal communication skills
- Ability to express complex technical concepts in lay terms to non-technical users verbally and in writing
- Customer service experience, preferably in a technical environment
- A methodical approach to problem-solving
- Basic knowledge of accounting and operations business processes
- Willingness and the ability to continually learn the technology and business
- Ability to work independently in a highly visible, fast paced environment
- Ability to adapt to frequent change
- High attention to detail
Required Qualifications:
- Bachelor's Degree in Computer Science, Data Analytics, Information Technology, Information Systems, Business, or another relevant field
- Knowledge of ERP and CRM systems
- Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word)
Preferred Qualifications:
- Prior customer service experience
- 2+ years Real Estate Management or Software implementation and administration experience
- Experience with ERP, ITSM, and CRM business applications including Yardi Voyager, Freshservice, and Hubspot
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
