- Manage BAU system incidents end-to-end: triage issues, escalate to IT, perform root cause analysis, coordinate resolution, conduct bug-fix / ad-hoc UAT testing, and perform post-deployment monitoring.
- Support system enhancements and product developments impacting the NB journey: participate in requirement discussions, perform system impact assessment, review UREQs, coordinate and/or execute UAT if required, and support post-implementation verification.
- Provide support for the Core Replacement Programme (CRP), including requirement discussions/UAT and, where applicable, supporting go-live and migration activities.
- Oversee NB system access management, including onboarding/offboarding, access provisioning, periodic access reviews, and coordination with relevant parties for controls compliance (e.g., Reporting Services, SharePoint, shared folders, Tableau).
- Support regulatory and compliance deliverables, including FATCA/CRS reporting activities (e.g., data extraction/verification, XML review where applicable, IRAS submissions) and regulatory-driven system changes.
- Support controls activities such as ITDR and related exercises (pre-exercise discussions, participation, output verification), ad-hoc RHA activities, and post-deployment verifications after tech refresh/technical deployments.
- Support data extraction request for business need and audit.
Prepare business reporting related to NB activities, as required.
