Overview
PENNEP is seeking a Head of Business Operations candidate to join our client's team, who will lead the operational strategy, systems, and execution required to deliver exceptional learner experiences and support organisational growth within the EdTech ecosystem. This executive role ensures that digital learning products, instructional services, and academic operations are efficient, scalable, compliant, and aligned with the organization’s mission of transforming education through innovation. The ideal leader combines operational excellence with a strong understanding of educational technology, learner engagement, and program delivery.
Key Responsibilities
- Lead and manage day-to-day business operations across departments to ensure smooth execution.
- Develop and implement operational strategies aligned with company growth and revenue goals.
- Collaborate with leadership to define KPIs, performance metrics, and business objectives.
- Streamline internal processes to improve efficiency, scalability, and operational performance.
- Oversee cross-functional teams including sales, marketing, customer success, and operations.
- Analyse business data and operational metrics to enable data-driven decision-making.
- Build and manage strategic partnerships with vendors, institutions, and industry partners.
- Oversee budget planning, forecasting, and operational reporting.
- Identify opportunities for business growth, new revenue streams, and market expansion.
- Establish SOPs and operational frameworks to support the scaling of the startup.
Required Skills
- Strong business operations and strategic planning skills.
- Experience in startup or high-growth environments, preferably in EdTech.
- Excellent leadership and team management abilities.
- Strong analytical and problem-solving skills with the ability to interpret business data.
- Experience in process optimization and operational efficiency.
- Ability to manage cross-functional teams and multiple projects simultaneously.
- Strong communication and stakeholder management skills.
- Familiarity with CRM tools, business analytics tools, and project management platforms.
- Ability to drive business growth, partnerships, and operational scalability.
- Strong decision-making and strategic thinking capabilities.
About PENNEP
PENNEP works with national and multinational clients and strives to become one of the world's leading professional services companies with a vision to transform clients' business, operating, and technology models for the digital era. Our leaders have 50 years of combined and unique industry knowledge with a consultative approach that helps clients envision, build, and run more innovative and efficient businesses.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.
PENNEP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We provide engineering excellence practices training for all our employees.
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Business Operations: 5 years (Required)
- LMS: 5 years (Required)
Work Location: In person
