Revenue Operations Manager
Generis is proudly ranked on;
2026 - Canada’s Top Growing Companies - The Globe and Mail
2025 - The America’s Fastest-Growing Companies - Financial Times
2024 - Canada’s Top Growing Companies - The Globe and Mail
2020 - The America’s Fastest-Growing Companies - Financial Times
2020 - Growth List of Canada’s Fastest-Growing Companies - Canadian Business and Maclean’s
2020 - Canada’s Top Growing Companies - The Globe and Mail
2019 - Canada’s Top Growing Companies - The Globe and Mail
WHO WE ARE: Generis organizes and delivers industry leading B2B conferences allowing business leaders to discuss, learn and network. Our focus on transforming the way people connect has allowed us to work with exciting brands such as Amazon, Johnson & Johnson, NASA, Google, Lockheed Martin and more!
The role:
The Revenue Operations Manager drives organizational success by breaking down operational silos and building a central hub for revenue enablement, including insights, training, & toolsets. Working closely with the Chief Revenue Officer, the Revenue Operations Manager will liaise directly with New Business, Marketing, Account Management, Finance, and Operations teams, proactively identifying and addressing operational gaps through robust process and training foundations. The Revenue Operations Manager will also ensure full alignment across all global offices on training creation & delivery, development and access to technical documentation, and process execution and adherence.
This is an individual contributor role with responsibility for an annual technology budget in the mid-six-figure range. Success in this position will be measured by overall revenue growth, along with KPIs including CRM utilization and technology adoption (>95%), sales velocity & inbound lead conversion improvement, CRM data accuracy, and SLA adherence across internal operations.
Duties and Responsibilities:
- Work across the business at both macro and micro levels, contributing to both strategic business objectives and tactical program design, while managing resources to ensure every outcome aligns with the needs of the business
- Remove friction from the sales process, supporting the Sales team’s high velocity, high throughput system of deal-making and closing
- Enable the sales team to close more business faster (and with fewer resources) through a strong onboarding program and continuous training programs on the product and our sales process. Develop standardized training materials to be housed in the Sales Knowledge base and ensure the Sales team is aware of and refers to these resources as needed.
- Empower our Revenue leadership team with robust and accurate data management and reporting in our CRMs (Salesforce & Hubspot) to support day-to-day insights and strategic analysis.
- Manage and administer the tech stack used by Sales (primarily) and Marketing (secondarily)–from enabling the team through admin powers to designing the user experience and usage of these tools on your own or with third-party architects or consultants.
- Participate in evaluating and selecting technology service providers and make recommendations to management based on detailed analysis, including internal needs assessment, available features, benefits, and associated costs.
- Identify bottlenecks and inefficiencies in our established processes, tools, and workflows and recommend improvements which reduce friction for team members and costs to the business wherever possible. Be proactive in communicating needs to vendors and obtaining meaningful concessions that improve Generis stakeholders' quality of life.
- Manage utilization of our technologies - including onboarding or offboarding team members as needed.
- Spearhead the creation of a Global Knowledge Base - this includes creating templates, workflows, policies, flowcharts and process documentation for all standard operational procedures.
- Work in lockstep with the Chief Revenue Officer, Finance Director, Global Director of Production & Product Development, Head of Global Marketing, and the Global Head of Event Operations as the go-to expert for data accuracy and organization in our CRM, along with detailed process documentation for all departments.
- Champion technology adoption and utilization across the organization, emphasizing continuous improvement and performance benefits for all stakeholders.
Role Qualifications:
- Salesforce Platform Administrator Certification is REQUIRED.
- Strong candidates will also possess some or all of the certifications: Platform Administrator II, Platform Developer I or II, Platform UX Designer, Agentforce Specialist
- Strong Excel skills are REQUIRED. You should be comfortable creating and manipulating Pivot tables and VLOOKUP spreadsheets on the fly.
- 1-2 years of experience providing revenue operations support from complex, mission-critical processes to tactical day-to-day administration
- One year of in-organization experience and a track record of success in a Salesforce Administrator, Revenue Operations, or Sales Operations role
- You’re a self-starter and thrive when creating processes and building from the ground up
- You understand the importance of world-class onboarding and training programs and have contributed to these kinds of programs before
- You can point to more than a handful of internal stakeholders who sing your praises when talking about the intelligent, collaborative, and effective way you worked with them through challenging situations
- You have a number of wins you can share where projects you initiated drove measurable improvement in critical KPIs of the business
- You know how to effectively set and manage expectations with internal stakeholders
- You’re strong with numbers and are highly analytical. You know how to tell stories with data to share relevant insights and recommendations to drive key revenue decisions
- You possess strong systems thinking and holistically design solutions that consider how each component interacts with the next, connecting the dots far and wide to provide the best outcome for the business
- You ask thoughtful questions to understand existing systems and problems–starting with uncovering the root cause of problems and taking the time to experiment to find the answer rather than guess at the answer
- You’re constantly working to improve yourself and identify opportunities for growth. You proactively ask for feedback from your stakeholders, manager, and peers to bring awareness to your blind spots.
- You have experience creating training materials and delivering training in a memorable and engaging way
Benefits & Bonuses:
- Quarterly bonus, based on performance
- Top performers will fast-track their career progression into leadership opportunities
- Incentives and opportunity for travel to participate in our business summits
- Health benefits after 3-months of employment + annual health spend account
- Monthly company-wide town hall meeting with announcements, awards and social festivities
