We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication. The position pays between $24-26/hr - with a permanent salary target of $55,00-65,000.
In-House Sales Operations & Customer Support
- Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.
- Support lead handling and progression, connecting customers with the appropriate internal teams when needed.
- Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.
- Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.
- Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.
- Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.
- Monitor order status, backorders, and partial shipments and proactively communicate delays.
Operational & Financial Support
- Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.
- Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.
- Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.
- Assist with pricing discrepancies, credits, returns, and related corrections.
- Understand how invoicing accuracy supports revenue recognition and aging reports.
Quality & Compliance Support
- Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.
- Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.
- Support initiatives related to traceability, documentation accuracy, and customer feedback.
Required
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in customer service, internal sales, sales operations, supply chain, or operations.
- Experience supporting B2B customers in distribution, manufacturing, or similar environments.
- Experience with order processing and invoicing systems.
- Strong attention to detail and organizational skills.
- Comfortable communicating with customers and internal stakeholders via phone and email.
- Proficiency in Microsoft Office, especially Excel.
Willingness and ability to learn ERP, CRM, and sales operations systems.
TalentMatch
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