Job Advert
We’re looking for a proactive Sales Operations Manager to join our Senior Retail Team and own the end-to-end performance of our outsourced partners. Reporting directly to the Managing Director, you will shape sales strategy, drive execution, and ensure targets are consistently exceeded.
What You’ll Be Doing
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Owning sales performance across outsourced telesales and field sales channels.
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Working daily with partner teams to review agent performance, conversion rates, ARPU, quality, and compliance.
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Driving operational excellence—ensuring scripts, processes, standards, and tactical plans are followed.
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Maximising sales leads, improving contact rates, and ensuring campaigns are executed with precision.
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Monitoring outsourced partner culture, productivity, quality, and compliance to ensure high-performance environments.
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Using data creatively to build campaigns that increase conversion.
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Managing strategic relationships with agency leadership to ensure collaboration and shared success.
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Aligning outsourced activity with internal business goals, promotions, and customer insights.
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Feeding customer feedback and behavioural insights into messaging, training, and campaign optimisation.
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Evolving sales strategies as customer cohorts move along the adoption curve.
What You’ll Bring
Essential Experience
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A strong track record of hitting revenue and performance targets.
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Experience managing outsourced telesales and field sales teams.
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Proven delivery of results through vendor management.
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Ability to operate within strict SLAs and performance frameworks.
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Skilled at using sales performance data to drive improvements.
Desirable Experience
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Knowledge of the broadband market.
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Understanding of the Scottish market, particularly rural Scotland.
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Experience embedding company culture within telesales environments.
Skills You'll Need
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Inspiring team leadership—especially with remote or outsourced teams.
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Strong negotiation and closing skills, with the ability to coach others to success.
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Strategic thinking and commercial acumen (e.g., ARPU, CPA).
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Ability to use analytics to assess pipeline health and drive decisions.
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Excellent communication and stakeholder management skills.
Qualifications
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A degree in Business, Marketing, Sales Management or equivalent experience.
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Formal sales training.
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Leadership or management certification.
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A commitment to ongoing professional development.
Please upload a cover letter outlining why this role is a good fit for you and your CV.
