Our Business Operations Manager supervises daily office operations and leads a strong team of direct reports that are responsible for ensuring government compliance and client relationships.
Key Responsibilities
Office & Administrative Operations
- Process vendor payments and manage accounts payable, contracts, office supplies, and facility needs.
- Coordinate office services, equipment purchases, maintenance, and space planning.
- Provide administrative support and perform additional duties as needed.
Customer Support & Escalations
- Oversee customer inquiries and serve as the escalation point for complex compliance issues.
- Partner with Client Services and Account Managers to resolve issues and improve customer experience.
- Ensure audit readiness, accurate documentation, and timely, complete compliance data.
Team Leadership & Performance
- Lead and support a team of up to 15 direct reports.
- Direct daily operations, set service standards, and ensure resources and tools support quality delivery.
- Monitor performance, address gaps, and drive accountability.
Process Improvement & Collaboration
- Lead operational improvements, monitor key performance metrics, and encourage efficiency initiatives.
- Collaborate cross-functionally with multiple teams.
Training, Development & Culture
- Coach and develop team members through ongoing feedback and structured training.
Ensure clear, documented procedures and serve as a champion of company culture and values.
Qualifications & Skills
- High level of integrity and professionalism
- Strong time management skills with the ability to multitask and prioritize effectively
- Excellent verbal and written communication skills
- High attention to detail with strong accuracy and problem-solving abilities
- Exceptional organizational and planning skills
- Experience managing processes and workflows
- Ability to track budget expenses and manage inventory
- Strong reporting and documentation skills
- Commitment to continuous process improvement
- Working knowledge of accounting principles and functions
Education & Experience Requirements
- High school diploma, GED, or equivalent required
- At least three (3) years of experience in office management or administrative role
- At least three (3) years of experience supporting a team of direct reports
- Proficiency with standard office software and systems
