Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
Reporting to the Manager, Renewal Operations, this position is focused on supporting renewal workflows, data quality initiatives, reporting, and operational improvements that enable OpenText Renewals. It also assists with the rollout and testing of a unified renewal system.
What The Role Offers
- Support systems and operational execution that drive Opentext Renewals.
- Partner with Renewals leadership and frontline teams to improve day-to-day execution.
- Work within Salesforce and connected tools to support renewal workflows.
- Execute small to mid-sized operational initiatives tied to data quality, reporting, and rep productivity.
- Configure and test Salesforce updates that improve quoting and renewal processes.
- Build and maintain Salesforce reports and dashboards for reps and managers.
- Document processes and help identify system gaps in renewal workflows.
- Translate business needs into clear system updates and requirements.
- Perform data validation, reconciliation, and basic issue resolution.
- Support AI and automation efforts that reduce manual work.
- Assist with rollout activities and support adoption after changes go live.
- Support the rollout of a unified renewal system across tools and teams.
- Assist with configuration, testing, and validation activities.
- Help with data cleanup, migration support, and reconciliation.
- Participate in UAT and post-launch support.
- Work with Systems and IT teams to help resolve issues.
- Ensure Opentext renewal workflows are functioning as expected.
- Raise issues and escalate when needed.
What You Need To Succeed
- 3–5 years in Revenue Operations, Renewal Operations, or a related role.
- Salesforce Lightning experience with opportunity management and reporting.
- Strong Excel skills for analysis and data validation.
- Experience supporting system or process improvements.
- Exposure to automation or AI tools is a plus.
- Ability to break down problems and follow through on solutions.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $55,790 - $91,655
; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
