Responsibilities
- Oversee and manage day-to-day operations to ensure efficiency and productivity
- Handle end-to-end process management, ensuring smooth workflow execution and optimization
- Lead, mentor, and manage operations teams to achieve targets and maintain high performance
- Act as a quick decision-maker in resolving operational challenges and escalations
- Maintain quality standards for vendor profiles and ensure adherence to quality assurance processes
- Implement and monitor quality assurance frameworks across operations
- Demonstrate excellent problem-solving and decision-making abilities in daily operations
- Manage vendor relationships and ensure effective coordination and service delivery
- Leverage strong vendor management and customer support experience to enhance service quality
- Coordinate closely with business teams to align operational activities with organizational goals
- Develop, implement, and monitor operational policies and procedures
- Analyze performance metrics and identify areas for improvement
- Ensure compliance with company policies, industry regulations, and quality standards
- Identify risks and implement mitigation strategies
- Drive process improvement initiatives and automation where possible
- Prepare reports and present operational insights to senior management
- Assist in training new team members or vendor-facing staff on guidelines and best practices to improve quality.
- Conduct regular audits of approved vendor listings to ensure continued compliance with platform standards.
- Work closely with the vendor acquisition and support teams to drive quality improvement initiatives.
- Maintain detailed records and reports, highlighting areas of concern or improvement.
Qualifications
- Master’s in Operations Management, or related field
- 5–10 years of experience in operations or a similar role
- Proven experience in team handling and process management
- Strong vendor management and support experience
- Excellent problem-solving and decision-making abilities
- Strong communication and interpersonal skills
- Attention to details and ability to manage multiple priority tasks.
- Strong persuasive skills to convince potential partners to join our platform
- Target focused individuals who are driven to achieve results.
Skills: strategic thinking,team handling,vendor relationship management,quick decision-making,leadership,analytical mindset,time management
