Position Description
Schedule: Monday-Friday Day Shift
Location: Remote
The Business Operations Support Lead Specialist will perform tasks for outpatient visits and procedures, and outpatient diagnostic services. Typical duties of the Business Operations Support Lead Specialist include good communication skills, both written and verbal, along with good active listening skills. Ability to work well in a team setting and a high level of understanding of the team’s services and goals. The Business Operations Support Lead Specialist will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the next appropriate job family level.
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
Position Requirements
Required: High School diploma or equivalent. Minimum of three years’ registration, insurance verification, authorizations or related experience.
Preferred: Customer service or related experience.
Employee Must Provide
- High speed internet access
- Dedicated, secure and safe workspace
- Noise-free environment
Key Job Responsibilities
- Assists with orienting, on-boarding and continuing education/training of front-end staff
- Conducts routine observation in clinics for quality and performance monitoring
- Coordinating and collaborating with department, division, and clinic administrative and clinical teams to manage key revenue cycle and access performance expectations and challenges
- Evaluating, comparing, and recommending best-practice action-plans to improve performance or outcomes, which may be at the employee, clinic, location, division or department level
- Monitors performance related to front-end activity and productivity
- Presents potential solutions for problems identified
- Collaborates with department, division, and clinic leadership to implement process improvement initiatives where needed
- Participates in clinic and/or clinic-wide committees or teams when needed
- Other duties as assigned
Traits & Skills
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
