Company Description
Bigbelly designs innovative, sustainable waste, recycling, and composting infrastructure for public spaces such as city streets, campuses, airports, and entertainment districts. Our fully enclosed systems eliminate litter, prevent overflow, and increase waste capacity, all while supporting pest prevention and improving efficiency. Leveraging connected technology and actionable insights, we help organizations achieve smarter operations, stronger diversion outcomes, and long-term sustainability goals. Trusted worldwide, Bigbelly creates cleaner, greener, and more welcoming environments for thriving communities.
Role Description
The Sales Operations Specialist will support Sales across all business segments in our International and Domestic Sales group by helping us effectively serve current and potential customers. This role serves as the Subject Matter Expert in relationship management and oversees the daily needs of both the customer and the sales team related to the order-to-cash process. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will work closely with sales, operations, legal, and finance. This position is an in-office position in Needham, MA.
Responsibilities:
- Support throughout sales processes: pre-order, order processing, and post-order documents
- Issue quotations for hardware and software
- Send out shipping information and delegate onboarding tasks
- Generate sales reports
- Process hardware and software orders
- Complete shipping damage claims
- Responsible for sales requests
- CRM (Salesforce.com) administration. Provide end-user support for CRM – incumbent will provide day-to-day support for end-user questions on sales force automation, and training
- Work to improve the data quality in CRM continually
- Assist in arranging international shipping (custom documentation & manufacturer pick up)
- Other duties as assigned
Requirements:
- Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
- Ability to communicate clearly and professionally, both verbally and in writing
- Able to communicate technical information to non-technical people
- Strong decision-making and analytical abilities
- A technical aptitude and willingness to learn and understand various software programs, and how Bigbelly hardware and software work
- Excellent organizational skills with the ability to work independently and on multiple tasks
- Proficient with Microsoft Office applications
- Flexible; willing and able to change directions, priorities, and processes as needed
- Able to work independently and as part of a team
- 2+ years of experience in a customer support role
- Bachelor’s degree
We are an equal opportunity employer and value diversity. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
