We are looking for a Sales Operations Specialist to help streamline the efforts of our sales team and accelerate the growth of new business. This is a unique opportunity to play a critical role in enhancing sales efficiency, championing data integrity, and influencing overall Go-to-Market strategy for a small, but mighty sales team. In this position, you’ll be tasked with optimizing our sales tech stack, empowering our sales team through data-driven insights, and implementing scalable automations that will expedite our growth. The ideal candidate is a highly analytical, proactive individual who’s ready to dive into the weeds, establish best practices, and help our team climb to new heights.
You may be a good fit for this role if:
- You’re a self-starting problem-solver who’s excited to build, scale, and iterate on automated sales systems
- You understand the importance behind using clean data to drive decisions, and you love to dig into the weeds to uncover trends and opportunities for improvement
- You're comfortable working autonomously and prioritizing multiple tasks in a fast-paced environment
- You have a keen eye for detail, a commitment to accuracy, and a passion for seeing others’ productivity soar
- You’re an “AI whisperer” who understands the secret sauce to getting the best possible outputs from LLMs like Gemini, and you love staying on top of the latest industry trends
Responsibilities
- Oversee the day-to-day use of the Sales Team’s tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization
- Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making
- Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences
- Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements
- Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team
- Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment
- Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack
Required Skills and Experience
- Experience in sales or sales operations, preferably within a SaaS company
- Proven ability to identify process inefficiencies and implement effective, scalable solutions
- Proficient with Salesforce and revenue intelligence tools such as Gong
- Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)
- Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments
- Advanced proficiency in Microsoft Excel or Google Sheets
- Strong analytical skills with the ability to tell stories through data that drive performance
- Exceptional attention to detail, time management and organization skills
- Excellent written and verbal communication skills
- Strong systems thinking and problem-solving abilities
- High coachability and ability to integrate feedback effectively
- Familiarity with AI concepts and proficient in prompt engineering
- Bonus: experience running high-performing outbound prospecting cadences, including content creation
