Reports To: Chief Executive Officer (CEO)
Location: Providence, RI (hybrid - in-office 3 days per week)
Position Overview
The Business Operations Specialist (also referred to as Operations Coordinator or CRM Operations Associate) is responsible for managing Salesforce CRM and the end-to-end contract lifecycle management process, while supporting the CEO in the execution of key operational and administrative initiatives. Reporting to the CEO, this position focuses on structured implementation, cross-functional collaboration, and high-quality operational delivery across the organization.
This role interacts with Finance, IT, Administration, Business Development, and the Executive Team to ensure initiatives are executed efficiently and that internal systems, documentation, and processes remain organized and reliable.
This position emphasizes operational execution, process improvement, and coordination rather than strategic design or enterprise-level decision-making. The ideal candidate is highly proficient with business systems and technology, with demonstrated experience leveraging tools such as Salesforce CRM, contract management platforms, document management systems, and workflow automation tools to drive efficiency, improve data integrity, and support business operations.
This role is critical to ensuring operational discipline, data accuracy, and seamless execution of key business processes across the organization.
About hotelAVE
Hotel Asset Value Enhancement, Inc. (hotelAVE) is the industry's leading international hotel owner, advisor and asset management firm, with a legacy of unrivaled performance for our partners, owners and lenders of 1,700+ hotels with more than 450,000 rooms, representing over $160 billion of hotel real estate value. The company's current asset management portfolio comprises over 75 hotels and $12.5 billion in assets under management. The firm advises on an additional $10 billion of hotel real estate annually and the firm’s operational effectiveness division implements projects that increased GOP margins by an average of 500 bps without impact to guest service as measured one year after installation. hotelAVE uses a highly data driven and comprehensive approach, which is supported by a proprietary business intelligence & analytics platform.
Founded in 2003 by Michelle Russo, the 2021 Jack A. Shaffer Financial Advisor of the Year and the 2025 Isenberg HTM Distinguished Industry Leader, hotelAVE’s 44 diverse professionals possess over 650+ combined years of hotel ownership, consulting and hospitality operations experience. hotelAVE is headquartered in Providence, Rhode Island with offices and professionals located in Atlanta, Chicago, Los Angeles, Miami, New York, Raleigh, Seattle, and Washington, DC. For more information on hotelAVE, please visit
www.hotelave.com.
Key Responsibilities
Salesforce CRM & Contract Lifecycle Management
Maintain contract documentation and saving process in SalesForce, Egnyte Folders, ReMAP, Key Client list using company’s naming convention protocols and in organized digital agreement folders
Maintain accurate tracking of clients, proposals, contracts, fees, and pipelines within Salesforce.
Business Operations & Logistics
Contribute to the development and maintenance of SOPs, data organization, analytics, and internal reporting tools.
Executive & Administrative Support
Provide operational and administrative support to the CEO and Executive Team, functioning as a Chief of Staff resource when needed, including complex calendar management across time zones and domestic and international travel coordination
IT & Systems Support
Office Operations & Facilities Management
Liaise with Finance to address facilities, cleaning, repairs, water delivery, shredding, and other vendor needs.
Qualifications & Experience
Demonstrated experience in business operations, operations coordination, project management, or a similar role within professional services, real estate, hospitality, or asset management.
Strong proficiency with business systems and technology platforms, including Salesforce CRM (or similar), contract management software, document management systems (e.g., Egnyte), e-signature tools (e.g., Adobe Sign), and reporting tools
Demonstrated ability to learn new systems quickly and leverage workflow automation and technology to improve processes and operational efficiency. Familiarity with IT asset management, vendor coordination, and office operations.
Key Competencies
Benefits
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HotelAVE is an equal opportunity employer and does not discriminate based on race, color, religion, sex, or national origin.
