About The Role
The Business Operations Manager plays a central role in ensuring the seamless, efficient, and high-quality delivery of occupational health and emergency medical services across our remote mining environments. This leader oversees day to day business operations, drives process improvement, supports clinical and administrative teams, and ensures the organization meets its strategic, financial, and service goals.
This position is ideal for someone who thrives in a fast-paced remote office work environment, enjoys solving operational challenges across multiple Canadian jurisdictions, and is motivated by the enhancing business operations and enabling clinical success in this niche business. 24/7 OEMS has a flat leadership structure, small corporate team with all team members focused on getting the job done effectively and supporting each other. This position will be part of the leadership team but requires someone willing to “do” and not “delegate” the workload.
Schedule
The Business Operations Manager works a standard full‑time schedule of approximately 40 hours per week; however, this leadership role requires flexibility to respond to operational issues that may arise outside regular business hours in a 24/7 service environment.
Location
This role is remote/hybrid and requires flexibility to provide in‑person operational support, including occasional travel within Canada to support business and client requirements.
Compensation And Benefits
- Salary: $90-110k depending on experience and qualifications
- Bonus: Up to 10% based on performance metrics
- Benefits: Employer sponsored benefits, Long-term disability paid by employee
- Vacation: Three weeks annually with increase in vacation amounts with increased years of service
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Key Responsibilities
Business Leadership
- Coordinate business operations with parent company Bayshore HealthCare
- Develop, implement, and optimize operational workflows, policies, and procedures.
- Collaborate closely with clinical leadership to ensure operational needs align with patient care standards.
- Support and facilitate a positive workplace culture
- Stakeholder engagement
Business & Financial Management
- Support budgeting, forecasting, and financial performance monitoring.
- Analyze operational data to identify trends, inefficiencies, and opportunities for cost savings.
- Manage vendor relationships, contracts, and procurement processes.
- Ensure compliance with regulatory, accreditation, and industry standards.
- Coordinate provincial and federal reports and returns for taxation, business registrations and other mandatory reports
- Assist with reconciling invoices and AP approval workflows
Business Operations
- Contribute to proposals with other senior leadership and business writing team.
- Assist with management of IT services
- Assist with Indigenous Relations program including development of new relationships with prospective communities
- Collaborate with Bayshore Payroll to ensure a smooth and effective payroll process
- Collaborate with OEMS HR Manager, Safety Manager, and other key OEMS team members to ensure smooth virtual office operations
- Facilitate regulatory registration processes
- Manage supplier registrations and accounts (service and goods providers)
Team & Culture Development
- Lead, mentor, and support administrative staff.
- Foster a culture of accountability, communication, and continuous improvement.
- Demonstrate a “can do” attitude with no task being considered “below them”
- Coordinate training programs and ensure staff competency in operational processes.
Client & Stakeholder Relations
- Serve as a primary point of contact for corporate clients, partners, and external stakeholders.
- Ensure client satisfaction through timely communication, reporting, and service quality oversight.
- Responsible for contract negotiations and management
Quality, Safety & Risk Management
- Monitor and improve key performance indicators (KPIs) related to service delivery, patient flow, and operational efficiency.
- Assist with incident reviews, root cause analyses, and corrective action planning for non-medical issues.
- Support emergency preparedness planning and operational readiness.
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Qualifications
Required
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred
- 3–5+ years of experience in operations management, preferably in healthcare, emergency services, or a 24/7 service environment.
- Strong analytical, organizational, and problem-solving skills.
- Demonstrated ability to lead teams and manage complex workflows.
- Excellent communication and stakeholder management abilities.
- Intermediate to advanced IT skills including Excel
- Ability to travel occasionally for annual conferences, client relations and site visits.
Preferred
- Experience in occupational health, urgent care, emergency medicine, or industrial medical services.
- Knowledge of healthcare compliance, privacy regulations, and clinical operations.
- Familiarity with EMR systems, scheduling platforms, and operational analytics tools.
- Mining or natural resources industrial experience an asset
- Project management experience
- Familiarity with Six Sigma, Lean, and Agile methodologies
- Familiarity with COR standards
- Familiarity with ISO standards (9001)
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What Success Looks Like
- Smooth, reliable operations across all shifts and service lines.
- Strong collaboration between clinical and administrative teams.
- Senior operational and clinical leadership are enabled to focus on delivery of business development and site-based health care programming
- Improved efficiency, reduced operational bottlenecks, and measurable KPI gains.
- High client satisfaction and strong retention.
- A resilient, well supported team that thrives in a 24/7/365 environment.
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Application review process
We value a fair, human‑centered recruitment process, and every application matters to us. All resumes and applications submitted to 24/7 Occupational & Emergency Medicine Solutions Inc. (24/7 OEMS) are reviewed by members of the HR team. Artificial intelligence is not used in the application review, screening, selection, or hiring process.
Applications will be reviewed, and interviews scheduled on a rolling basis.
Equity, Inclusion, and Diversity
24/7 OEMS is committed to a recruitment process and workplace culture of respect, inclusion, and diversity. We encourage applications from members of groups with historical and/or current barriers to equity.
Application Status
We thank all applicants for their interest in 24/7 OEMS; however, only those with the required qualifications and experience will be considered and only those selected for an interview will be contacted.
