AKA NYC is a global, award-winning, full-service advertising agency specializing in theater & live entertainment, arts & culture, attractions & destinations, and sports & leisure. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.
We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes
Broadway’s biggest shows, world-renowned institutions like
The Metropolitan Museum of Art, vibrant attractions such as
The New York Botanical Garden, and dynamic sports organizations like the
Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.
We’re looking for a
Business Operations Manager to support the commercial and operational backbone of the agency—bringing structure to how we scope work, allocate resources, and manage performance. This role will help ensure our client commitments are aligned with internal capacity and financial goals. Working within the Business Development team and reporting to the Chief Financial Officer, this role is non-exempt and based in New York City.
WHAT YOU’LL DO:
- Partner with senior leadership to support pricing, proposals, and financial planning for new and existing business
- Analyze performance data (P&L, utilization, time tracking) to identify opportunities for efficiency and growth
- Help build and improve systems for budgeting, forecasting, billing, and reporting
- Support how we allocate work across teams—ensuring the right people are assigned to the right projects at the right time
- Track team capacity and workload, helping to balance resourcing across departments
- Translate data into insights that inform staffing decisions and improve profitability
- Collaborate with Business Development to assess the resourcing impact of new opportunities and pitches
- Support contract processes, including vendor agreements, renewals, and coordination with external legal partners
- Help onboard new clients, ensuring alignment between what is sold and how work is delivered internally
- Manage and support cross-functional projects, keeping timelines, stakeholders, and deliverables on track
- Identify gaps or inefficiencies in how we work and help implement more effective processes and tools
WHO WE'RE LOOKING FOR:
- 1–3 years of experience in business operations, finance, administration, or a related field (agency, media, or entertainment experience is a plus)
- Strong attention to detail with the ability to manage multiple projects and priorities simultaneously
- Excellent written and verbal communication skills, with the ability to clearly convey information across teams
- A comfort level working with data and systems (Excel required; experience with financial, time tracking, or resource management tools is a plus)
- Exposure to or interest in the commercial side of a creative business, including pricing, resourcing, and contracts
- Basic understanding of contracts, rights, and intellectual property concepts within a creative or production environment
- Confidence and professionalism in negotiation or vendor/client-facing conversations
- Strong organizational and problem-solving skills, with the ability to bring structure to ambiguous or evolving processes
- Ability to work cross-functionally and build relationships across departments
- A proactive, solutions-oriented mindset—someone who takes initiative and looks for ways to improve how things work
WHAT WE OFFER:
The salary range for this position in New York, NY is $55,000 to $65,000 per year.
The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package. AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:
- Comprehensive healthcare & dental – 100% employer-paid for employees
- Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
- Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
- Continuous growth & learning – annual Training & Development fund to sharpen your skills
- Financial wellness perks – student loan repayment or tuition assistance based on tenure
- Paid parental leave – up to 12 weeks to support growing families
- Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
- A pet-friendly office – because great ideas come with great company
A Note on Diversity and Inclusion
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.
AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.
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