Job Description
As the Director of U.S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit’s U.S. Sales organization. This role leads a diverse team of professionals, located in multiple sites, to optimize dealer service, manage large-scale initiatives and programs, and provide critical business insights to executive leadership.
Responsibilities
You Will...
- Lead the development and oversight of key initiatives and strategies to deliver Ford Credit’s plan
- Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results
- Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models
- Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives
- Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA)
- Guide teams in delivery of Sales training, collaborating with Learning & Development to design and deliver employee and dealer training
- Direct the strategy for delivering fee income objectives in collaboration with field sales and product marketing
- Oversee support to the Vice President of U.S. Sales Operations, including facilitation of key meetings, and development and maintenance of performance dashboards (L2/L3 Bowlers) to track progress against Sales objectives
- Lead the execution of critical relationship-building initiatives, such as the "Partners in Quality" program
- Interface with the Product Org and Product Marketing to implement enhancements; ensuring the "Dealer Voice" is embedded into all projects and product rollouts.
- Champion compliance and procedural discipline
- Lead, mentor, and develop a high-performing, diverse team of employees, fostering a culture of collaboration and continuous improvement
- Proactively support employee engagement and diversity initiatives to develop a robust talent pipeline
Qualifications
You'll Have...
- Extensive success in sales operations or automotive finance with deep knowledge of dealership operations, wholesale financing, and retail processes
- A self-starter with a strategic mindset capable of managing a diverse range of specialties and designing next-generation business frameworks.
- Proven ability to lead large-scale project implementations and manage complex product rollouts
- Broad understanding of Learning & Development and training processes to drive employee and dealer growth
- Exceptional communication and negotiation skills; comfortable influencing senior leadership and navigating difficult conversations
- Strong ability to interpret data and champion technological improvements to enhance sales consultancy and training
- Demonstrated commitment to building relationships, competing like a challenger, and caring for each other
What you'll receive in return…
As part of the Ford family, you’ll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
Our benefits summary can be found here: https://fordcareers.co/LL4Benefits
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a leadership level 4.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.
